Twentyeight HealthReviews of twentyeighthealth.com

DO NOT RECOMMEND. Completely unorganized. Before Twentyeight Health, I was with Simple Health until they closed and moved all of their customers over to Twentyeight Health. I never once had to contact Simple Health, my prescriptions were ALWAYS on time. When it comes to Twentyeight Health, I have to message them at least once a month, if not more. I haven’t received a prescription from them in 4 MONTHS! They mess up and tell me to call TruePill to get a refill and that they’ll send me my prescription for the following month.. then the same thing will happen again. I messaged them at the beginning of April asking when my prescription would be here and they said the pharmacy was running behind but it would be on time. I got an email 8 days ago stating that my prescription was sent and when I went to look today, it just says that the label was created.. 😐 Don’t risk messing up your birth control schedule. Go somewhere else. These people do not care.

I'd like to start this out by saying that the customer service team is absolutely amazing. They're wonderful to work with. My issue is with the fact that I have to contact them so often. I've had issues before with orders arriving a bit late. But this month is the worst so far. I paid for my copay March 20th. My birth control was due to arrive the 27th. The next business day after that it still hadn't arrived. My dashboard forced me to make a 2nd payment. My arrival date changed to April 9th. I got a refund for one of the payments. Now, today (April 7th), my arrival date has changed AGAIN to April 12th. Then I received an email saying a owe a copay. I checked my dashboard and it says I'm due to be charged that copay tomorrow. I shouldn't have to pay 3 times while I'm still sitting without my medication. Birth control should never be this much of a hassle. Editing to add that I was just now charged my copay for a THIRD time and my shipment date has moved AGAIN to April 15th.

I started ordering from Twentyeight Health several years ago because I travel a lot and ordering pills in bulk online is very convenient. When their service works, it works great, but I have had several experiences during which they charged me twice or charged me for something I should not have been charged for, and once the pills were extremely late arriving because of some sort of organizational issue. I also specifically said that I did not want to subscribe to their auto-refill service because I never know when I will be in town, but they subscribed me anyway and it was a huge hassle getting it canceled. And then, it turns out, it was not actually cancelled at all. Another time, I ordered a year's worth of pills after repeatedly asking if the expiration date would be a year in the future. They repeatedly assured me that they would never send pills that would be expired before I used them... but then they sent me pills that would have expired before I could use them. The customer service team, however, is extremely nice and helpful -- and I should know, because I have had to speak with them a lot! Recently they introduced a new monthly fee for using their service, which I did not think was fair, as I only order pills once a year. I sent them an email about it, and we were ultimately able to work something out that seemed fair to me, which is why they gained back another star in my eyes. So, while this company does have its flaws, I do think they are trying their best to retain and satisfy their customers.

My original company was bought by twentyeighthealth. Ever since it’s almost impossible to get quick help. I recently got a new insurance. Already updated it in the dashboard and on email for them. They contact me every shipment now right before my shipment is due to be shipped that they are having issues processing my insurance. I have to keep providing my insurance card every time. It’s getting exhausting because it delays my on time shipments and causes complications for me. If you are looking for a birth control company, this is not the one. Find one that is more organized!

Excelente service, fast and easy

This company is amazing! They went above and beyond to help me and are very quick at responding!!

I never get my birth control on time!! I need it for actual health reasons besides preventing pregnancy. I pay out of pocket and they won’t refund me the $70 I paid. I’ve reached out multiple times and my shipping date keeps being pushed back for birth control I was supposed to have a month ago! I’ve been here since it was the pill club then this company took over and ruined everything! Don’t waste your time or money.

I've now had a delay in my birth control shipment twice now, and they changed my brand two times already without notice. When I tried to get back on my old brand, they never even responded to my email. I could book an appointment with a gynecologist near me, go see them, get the birth control I want all before this company would ever send me my new packs. Please choose a different company unless you enjoy skipping your birth control for a month at a time because they can't fill orders on time.