Twentyeight HealthReviews of twentyeighthealth.com

This company is a joke. I was transferred over from SimpleHealth. It has been almost a month since they charged me for my next prescription delivery, still haven't received my prescription. I ran out of my last pack over a week ago. They do not follow timelines that are on your account for how long the doctor takes to review your prescription, how long until your prescription ships, etc. Whenever you actually get in contact with someone from customer service, they blame the delay on some BS about having extra patients from the SimpleHealth transfer. It's been over 3 months.... time to get your s*** together.

Disgusted with this company. I was an unfortunate transfer here from the pill club. I reached out to them over a month ago for assistance, crickets. I have emailed, chatted, texted and called and no response. What’s worst you can’t cancel your account or remove your credit card and personal information without contacting them first. Which is ridiculous because they don’t answer. I had to cancel my credit card to insure they won’t charge it. That’s if they ever decide to respond to me. F- this conpany. Response to Danielle: My issue wasn’t that the pill club had to transfer my account because they were closing down. My issue is with twenty-eight health and the lack of customer service, the lack of response and the inability to remove your own financial information or ability to cancel without contacting you especially since you don’t respond. Finally someone messaged me well over a month later to confirm that I wanted to cancel after I told you TWICE to cancel the account and remove my info. I had to cancel my credit card to make sure you didn’t have access to it. The pill club was NEVER the issue. If you ladies need a good company use hello wisp I signed up 2 days ago and I received a tracking number for my shipment today, 8/11. Don’t waste your time with 28 health.

Leila is a great help, she cared for what you had to say and tried doing everything ASAP, after communicating with her, I had no issues

Well the doctors listen to you and if its urgent they make an effort to get it solved and it doesn't matter the time! Someone will get you message to the doctors and reply as soon as possible! They are awesome wish i can actually have them in person as my doctor cause they all are so caring and give the best answers

Would absolutely give this company a zero if I could. I urge you to NOT get an account with twentyeight health. I have been trying to get in contact with customer service because they randomly switched my refill frequency when I haven't finished my current stock. IT HAS BEEN OVER A MONTH and I have not heard back to my MULTIPLE emails and texts. Also, you cannot talk to a real person, there is no way to call them. Absolutely ridiculous, I ended up having to change my credit card because that was my only option. On to a better service with a legitimate customer service.

Prompt responses and quick delivery

I had a problem trying to renew my birth control i contacted them. They clearly explained what i needed to do then it worked it said that it would take up to a week for a response but i got one back in 15 mins!! The customer service staff really listens and helps. Thank you!!

I had my prescription moved over from a different site without my consent. They then informed me they couldn’t fill my prescription but charged me for a different one I didn’t want/need. Figured out a different option but then they kept moving my shipping date even though they charged me. They took FOREVER to reply to emails. I eventually got the Planned Parenthood app and they filled my desired prescription in two days for less than what these people were charging. Go with Planned Parenthood, everyone! Twentyeight health is horrible. I have also requested that they remove my financial information from their website three times now, no reply and my credit card is still on their site. Do not trust them, either. The whole thing feels like a scam to me. Again, go with Planned Parenthood, an established provider who is trustworthy and fast. Edit: After the fourth attempt they FINALLY replied to my request to remove my financial information. My entire account was deleted so I wasn't able to check and confirm that the card was removed so I canceled the card.