Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health reviews

959 approved reviews, newest moderated first

Archie Rye T.
Jul 30, 2023
Can't even get to the consultation.
I've been trying to get my audio consultation for Months. First, they said I'd receive a phone call at the time of appointment. Then, after 3 appointments they never called and when I asked about whats going on, they acted like I was an idiot for not clicking a zoom link i literally have never received. customer support is no help. Just avoid this company in general, as no matter what your issue is its not going to be heard. I miss simplehealth.
Response from Twentyeight HealthJul 25, 2024
Hi Archie, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)
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Chianne
Jul 29, 2023
Great Staff & Fast Delivery
Linda was very helpful and delivery is prompt. SimpleHealth directing me to Twentyeight has made getting my prescription so much easier
Response from Twentyeight HealthAug 22, 2023
Hi Chianne, Thanks so much for choosing Twentyeight! We are so ecstatic to hear that Linda was able to help you with your requests. We look forward to serving you in the future! Sincerely, Danielle
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Dom
Jul 29, 2023
Have some patience
It might take a while for a response but I wouldn’t blame it all on the customer service. They got two major pill companies shoved into their plates without much time to prepare. So I would recommend having a little patience and be as proactive as you can. But once they get back to you they answer your questions professionally and resolve issues immediately. I got my order within a day and a renewal within two. Once you get over the intro bump, things get smoother.
Response from Twentyeight HealthAug 22, 2023
Hi Dom, Thanks so much for choosing Twentyeight! We really appreciate your patience and understanding during these transitions. We look forward to serving you in the future! Sincerely, Danielle
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Shanon H.
Jul 29, 2023
They were very responsive and helpful…
They were very responsive and helpful I'm very grateful to them
Response from Twentyeight HealthAug 22, 2023
Hi Shanon, Thanks so much for choosing Twentyeight! Our small team loved hearing your feedback and appreciates it so much. We look forward to serving you in the future! Sincerely, Danielle
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Stephanie
Jul 28, 2023
Getting birth control to my doorsteps…
Getting birth control to my doorsteps it's so easy fast and convinent. Not to mention discreet
Response from Twentyeight HealthAug 22, 2023
Hi Stephanie, Thanks so much for choosing Twentyeight! We are ecstatic to hear that how easy and convenient your deliveries have been! We look forward to serving you in the future! Sincerely, Danielle
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Detanya
Jul 28, 2023
You guys are good
You guys are good
Response from Twentyeight HealthAug 22, 2023
Hi Detanya, Thanks so much for choosing Twentyeight! We look forward to serving you in the future! Sincerely, Danielle
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Valerie B.
Jul 28, 2023
Unprofessional and disorganized
Was okay for first couple months for mail order after that my scripts had to be sent to my pharmacy. Okay fine. But now I need to follow up weeks before they send the script to my pharmacy and still isn't enough I contacted them 2 weeks ago to make sure I would get my order on time and it's not going to be here. What would have happened if I didn't contact them I wouldn't have anything!! More hassle I don't have time for this and extremely unprofessional. Cancelling it. Don't bother.
Response from Twentyeight HealthJul 25, 2024
Hi Valerie, Thank you for sharing your experience with us! I’m sorry to hear you did not receive your medication as expected. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)
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Noelle A.
Jul 26, 2023
A lot of the same
A lot of the same - I’ve been emailing and texting for 3 weeks - how can my delivery go from 7/6, to 7/11, to 7/18, to 7/25 and then this am it says 9/25. I’ve got a week left and can’t seem to reach anyone or get a response. I think they bit off more than they can chew and rather than communicate about it, they leave their subscribers hanging….not the way to win a customer. Great reviews are BS. There isn’t any way that someone is getting a response in 15 mins when it clearly says that they will get back to you in a week….and then it’s been three.
Response from Twentyeight HealthJul 25, 2024
Hi Noelle, Thank you for sharing your experience with us! I’m sorry to hear about the delays you've encountered while using our services. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Sincerely, Danielle (she/her)
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