Twentyeight HealthReviews of twentyeighthealth.com

Never had I ever had a single issue until recently. As soon as simple health went away everything went down hill from there. Absolutely zero communication after multiple phone call attempts, messages, and emails trying to resolve an issue of needing my birth control pills as I take them continuously. I Ended up with major issues because I wasn't delivered my medication infact, for some reason it was sent back to sender and they never reached out back to me as to WHY that happened. I used my current physical address! AND I tried multiple attempts to communicate to find a fast resolution. I ended up having to get a hold of the teledoc for a prescription for birth control and something to help ease the extreme bleeding due to the issue that this company seemed to not want to resolve! This has been absolutely traumatizing. And I am STILL struggling with the aftermath of your negligence and lack of compassion. I WILL be contacting the filing a formal complaint. On top of that there is absolutely no way to delete the account. I want all my personal information deleted and absolutely nothing to do with this awful company!

First I had a few issues at first but I think it’s only because they were just getting up and running but once they got settled within a week I received my shipment extremely fast the customer service was really helpful and efficient, I highly recommend!!!! Also my insurance didn’t wanna pay through their company and they recommended a site where I qualified for a year of free pills! Wonderful helpful company

The team is amazing. They helped swiftly with my prescription and did a outstanding job of getting it delivered. I would recommend them to the world. Thank you for the outstanding service team twenty eight.

The warnings in all of these reviews are absolutely legit. I am a former Simple Health member and the transition from Simple Health to Twentyeight has been, in one word, MESSY. I've had to follow up diligently and send multiple messages to get my prescription sorted out. I think I filled out the same form no less than 3 times because they kept sending it to me saying they hadn't received it. I started following up to make sure my renewal date wouldn't be missed over 8 weeks ago. EIGHT. WEEKS. It's truly impossible to get a hold of anyone over there. My prescription was stuck in "fulfilling" for over 3 weeks and eventually was pushed beyond the renewal date which caused some serious anxiety on my end. I did eventually get a response from their customer service team after a week of waiting (and I sent a follow up message to be like...what is going on) and at that moment they worked quickly to resolve my issue and come up with a solution. I DID get a solution that worked for me and didn't interrupt my med cycle so for that I am thankful and giving 3 stars. Once I was able to connect with someone they were nice, action-oriented, and incredibly helpful. They also apologized profusely for the issues, which I appreciated but it wasn't that person's fault and they shouldn't have to take the weight of people's frustrations with a flawed transfer of services from Simple to Twentyeight. If you're trying to contact them, the response time in the chat says 1 week which seems insane for customer service - especially in healthcare. Most healthcare needs are relatively immediate and we shouldn't be F'ing around with people's health. Do I trust Twentyeight health? Absolutely not. Would I recommend them? Absolutely not. Will I stick around to see if things smooth out when my next round of prescriptions need to be filled? Probably because maybe they'll have their issues sorted out in 4 months. I'm skeptical, though. I certainly would avoid joining as a new customer given how horrible the experience has been when I had no choice in the matter to be transferred to their services. I miss Simple Health! I never had a single issue with them and always felt confident I would receive the care I needed when I needed it.

Customer service was quick to respond and help solve my issue.

Worst company…. I don’t get why simple health switched over to them. Everything was so well with simple health, I was getting my prescription on time I didn’t pay for anything cuz my insurance covered it. Until they switched out of no where without notifying us and I realized that I haven’t received an update on my prescription so I checked the website and boom Twenty eight takes over and that’s when everything went into a disaster. I’ve emailed like multiple times, I called they don’t even answer and I’ve messaged them through the website not one reply back. Only to tell me my insurance doesn’t cover it. I’ve been needing my prescription for about 2 months and they were no help at all. I never had this issues so I don’t recommend this company. Thank you for warning us simple health. 👎🏻

My prescription was approved on the 14th. I’m transferring from pil club and it’s still showing that its being filled at the pharmacy. I’ve tried calling and emailing as well as sending a chat through the website and nobody has gotten back to me? It says 3-5 days and I should get an update. But it’s been since the 14th? And nobody has gotten back to me. Everyday it says they will be back online tomorrow and they never are. It’s been over two weeks and I still haven’t heard from them. Now I have a major gap in my medication due to them not answering.

Great customer service and made the process very simple