Twentyeight HealthReviews of twentyeighthealth.com

Not happy at all with the service from twentyeight health. I understand they have a huge influx of patients right now, so service times are pretty slow. Took about a week to hear back after completing my new patient exam. They added the morning after pill to my prescription since it would be covered by my insurance, so I figured I'd take it since it's covered. They told me my insurance would not cover any prescriptions being filled by the company, so they could not ship my prescription for me. Instead, they offered to transfer my prescription to my local pharmacy and pause my account with them until it was time for my prescription renewal next summer. They told me that the birth control and plan B would be covered, but when I picked it up at the pharmacy, it wasn't covered and I had to pay over $50 out of pocket. Even worse, they only prescribed one month of BC rather than the standard 3 months, and I only have one refill. They told me I'd be covered with BC for the year and that the BC and plan B would be covered, but I just wasted a lot of time and over $50 for one month of pills and a plan B pill that I never really needed in the first place. I can forgive the slow response times, but misleading patients saying that their medication will be covered and the prescription would be good for a year when none of that was true is really unacceptable

I have had ongoing attempts at communicating via site chat, email, and text chat since their call number just tells you to text or email and hangs up. I used The PillClub for 3 years prior to their buyout. Despite my state being "ineligable" I was sent a prescription and my insurance charged. The prescription I was sent was wrong, and puts my health at risk if I take it (I could literally have a stroke), which all the details were told to this horrid company.They offered to send me the correct medication nearly 3 weeks later, and then ignored any and all communication without fixing the error or even acknowledging my issues of having not gotten a "doctor" consultation, and having been given a random medication clearly without looking at the records from PillClub they'd received against my will.They now will not send the correct medication, or allow me to dispute the issue with my insurance as they have to dispute the mischarge. I'm now stuck without birth control for a minimum of 90 days. They even refused to dispute through the BBB to come to a reasonable agreement, that all I want is either the money to pay out of pocket elsewhere for BC because my insurance won't cover it for 3 months, or the correct medication sent.

Terrible. I wish I’d never dealt with this company. Previously I used the Pill Club and never had issues. Now I was forced to use this company since the Pill Club shut down. Twentyeight health takes forever to reply to emails (they say current average response time is 1 week), ignores multiple text messages, not available at all by phone call, constantly asks for updated info when I’ve updated multiple times and I still have no medication after weeks of back and forth. I tried to cancel to go to a different provider and they tell me that they can’t cancel because supposedly the prescription is being filled (it’s been “processing”/filled for weeks now). Extremely frustrating and I’m almost out of medication now. Run far from them and go literally anywhere else.

This company is doing well with sending my orders in a timely way before my last prescription runs out. I really appreciate the fact that my state insurance is accepted here.

I love the doorstep delivery. The best bc i could ask for.

Great! Easy. Keeps me going. I don’t ever to worry about not receiving my meds and we can remain child free with no worries

Easy to use and easy to refill. Would definitely recommend.

Stay far away from this company. Not only do they lie about your insurance coverage to make you pay out of pocket, but they will violate your HIPPA rights. Not to mention they just exposed over 200 email addresses to scammers and strangers in a data breach (probably due to their negligence). Customer service is awful. I never had an issue with two years of Pill Club, and this company just s**t the bed in their acquisition of PC and Simple Health.