Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight HealthJul 25, 2024

Hi there, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless and for the delays you encountered while seeking responses from our customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Daishlonne, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless and for the delays you encountered while seeking responses from our customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Grace, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless and for the delays you encountered while seeking responses from our customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are here to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Jenny, Thank you for sharing your experience with us! I’m sorry to hear that you did not receive the medication change you were expecting. We understand how important it is for you to receive the correct medication in a timely manner. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi there, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide prompt and helpful customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Danielle, Thank you for sharing your experience with us! I’m sorry to hear that you did not receive your medication on time. We understand the importance of receiving your prescription promptly. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Sam, Thank you for sharing your experience with us! I’m sorry for the delays you encountered while reaching out to our customer support team and for the confusion regarding your account status from The Pill Club transition. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and to confirm that your credit card information has been removed from our platforms. Sincerely, Danielle (she/her)

Response from Twentyeight HealthAug 22, 2023

Hi Lindsay, Thanks so much for choosing Twentyeight! I am so happy to hear that your provider was able to answer all your questions in a timely manner. We look forward to serving you in the future! Sincerely, Danielle