Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health reviews

959 approved reviews, newest moderated first

taylor M.
Aug 28, 2023
Don’t even bother with this company…
Don’t even bother with this company can’t get ahold of them and every 2 weeks when they do decided to reply they don’t understand your email. They switched my birth control I did not agree too and now I’m not on any because they have no way to get ahold of anyone, changed it in my dash board and still haven’t heard from a doctor after a month with multiple emails..
Response from Twentyeight HealthJul 25, 2024
Hi Taylor, Thank you for sharing your experience with us! I'm so sorry to hear that you did not receive the medication that you were expecting. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and prompt customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
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Diana B.
Aug 28, 2023
Awful and neglectful customer service
Receiving my first prescription was easy and great. Now it’s time for a refill and I’m currently between health insurance, but that’s fine— I’ll pay out of pocket. However, they sent me two emails asking what I’d like to do and I responded to both within 48 hours. I have received no response so my account was “put on hold”. I still haven’t heard back from them and will now look elsewhere. Awful and neglectful service.
Response from Twentyeight HealthJul 25, 2024
Hi Diana, Thank you for sharing your experience with us! I'm sorry to hear that you did not get your next refill seamlessly - this is definitely not the service we want for our customers! Our commitment is to provide helpful and efficient customer service within 1-2 business days and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
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gravedweller
Aug 28, 2023
They are the worst company for…
They are the worst company for telehealth, hands down. They stole my money and still have not given me my prescription. Thsy refuse to cancel my account or delete my card from their system. Help please.
Response from Twentyeight HealthJul 25, 2024
Hi there, I'm sorry to hear about the delays you've encountered while using our services. Our commitment is to provide helpful and efficient customer service within 1-2 business days and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
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Dianne C.
Aug 25, 2023
Avoid at all costs
I'd give them 0 stars if I could. This company forgot to alert me to renew my prescription like they're supposed to, strung me along for weeks while I had no birth control, then cancelled my prescription after 3 months. After that, things got bad. They started charging my bank account the $26 annual renewal fee (which I just paid 3 months ago) multiple times a day. I had to cancel my debit card to get them to stop. You can't get in touch with anyone. There's no way to call them and they take days to answer their emails/chats, respond with a question, then don't answer for days when you reply. This company doesn't care about your reproductive health and is happy to outright steal from you. Avoid them at all costs.
Response from Twentyeight HealthJul 25, 2024
Hi Dianne, Thank you for sharing your experience with us! I'm sorry to hear that you did not receive the appropriate notifications for renewing your prescription and for the delayed response from our customer support team. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)
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Alexx S.
Aug 22, 2023
Absolutely horrible communication
Absolutely horrible communication. They took over from SimpleHealth and failed to communicate anything with me for 4 months. You cannot call them, text them, or even use their online chat bot without waiting A WEEK for them to response -- and that's if they even do. I've been ghosted multiple times by them and have to chase them down to even get one response. By the time I heard from someone, the answer was so unhelpful and incomplete that I have wait an entire other week to get a response. They finally charged my account only to reject my perscription and send me female condoms that I did not need or want. I have never experienced a company as disorganized as this.
Response from Twentyeight HealthJul 25, 2024
Hi Alexx, Thank you for sharing your experience with us! I’m sorry to hear that your transition from SimpleHealth was not seamless. This is not the service we want for our customers and we deeply regret that we did not meet your expectations. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide prompt and accurate customer service and we acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Sincerely, Danielle (she/her)
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Jennifer
Aug 22, 2023
THANK YOU 28!!
I initiated my BC enrollment under SimpleHealth, which ultimately transitioned to TwentyEight. Honestly I cannot be more pleased with the ease of access and seamless transition from one service to the other. (If you’ve ever worked for [any] company undergoing similar changes, you’d know how difficult a task it is to move all your client/patient records, while maintaining quality service and avoiding disruption to the patient!) There was absolutely ZERO inconvenience or disruption in my service or access; and I have received top quality care, follow-up and communication from TwentyEightHealth since. Their customer service has been amazing (which I feel is harder to come by these days!). I honestly feel that the staff at TwentyEight care about their clientele and providing the quality, dependable service that women everywhere find so invaluable. (It certainly is to me!) All that to say . . . If you’re looking for a simple yet dependable resource for your BC needs, do yourself a favor and consider TwentyEight. It’ll be the easiest decision you make, and one less thing to worry about!
Response from Twentyeight HealthJul 25, 2024
Hi Jennifer, Thank you so much for your kind words! We value you and all of our customers and appreciate your patience and understanding while we were handling the Simple Health transition. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)
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Cassidy E.
Aug 19, 2023
Amazing customer service
Amazing customer service! I was helped right away with clear and precise assistance. 10/10
Response from Twentyeight HealthAug 22, 2023
Hi Cassidy, Thanks so much for choosing Twentyeight! I am so happy to hear that all your questions were answered promptly. We look forward to serving you in the future! Sincerely, Danielle
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Mina H.
Aug 18, 2023
negative stars
If I could rate -1 stars, I would. They cancelled my subscription stating they didn't hear from me, but never sent me anything about cancellations. My card was charged but they never sent me my pills. I can't even delete my card info so now I have to get a new card. smh. There is no live person. You're lucky if you ever get a text or email back since that is their only form of communication. Don't waste your time or money. They are a total scam!
Response from Twentyeight HealthJul 25, 2024
Hi Mina, Thank you for sharing your experience with us! I'm sorry to hear that you were not notified appropriately and were unable to receive a response from our customer support team. The customer support team aims to respond to all messages within 1-2 business days. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)
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