sara A.
do not subscribe
do not, i repeat, DO NOT sign up for this service. They bill your insurance without your consent sending things such as internal condoms (costing close to $300) even though you never opted for it as well as sending birth control that you usually do not take. customer service is unreachable responding at a rate of one message per 3-4 days and refuse to cancel or stop sending these items even though they have been bombarded with emails asking them to stop
Response from Twentyeight HealthJul 25, 2024
Hi Sara Ann, Thank you for sharing your experience with us! I'm sorry for the delays that you've encountered while using our services. Our commitment is to provide prompt and accurate customer service and you should receive a response within 1-2 business days. We acknowledge that we did not meet that standard in your case. We take accurate refill requests and insurance billing very seriously. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)