Violet
Unreliable+Slow+Bad Communication+Innacurate Info
I had to sign up with them after The Pill Club ended. They are so slow. They take forever to follow up with you. They make so many errors and don't contact you until you're basically tracking them down asking "where is my birth control?". They give you time frames they can't keep up with or commit to. Dont ask them for an ETA of where your pills are. They either won't reply, or just tell you what you want to hear. Then a week-month later you're still wondering what happened to the prescription. Dont waste your time. Pick a different online service or just go in person. This company is the worst and I'm not the only one who has had a bad experience this year. Look at their reviews. Look at social media. They turned off their comments on IG so nobody can complain. Just contact the Better Business Burea. Im convinced at this point this is a insurance scam company.
Response from Twentyeight HealthJul 25, 2024
Hi Violet, Thank you for sharing your experience with us! I'm sorry to hear that your transition from The Pill Club was not seamless. Our commitment is to provide prompt and accurate customer service and we aim to respond to all messages within 1-2 business days. We acknowledge that we did not meet that standard in your case. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)