Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight HealthJul 25, 2024

Hi Tashanda, Thank you for sharing your experience with us! Our commitment is to provide helpful and efficient customer service and you should usually receive a response within 1-2 business days. We look forward to serving you in the future. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Rachel, Thank you for sharing your experience with us! I'm sorry to hear about the delays you encountered while using our services. This is not the level of service we want for our customers and we are truly sorry that we did not meet your expectations. Our commitment is to provide prompt and accurate customer service and we acknowledge that we did not meet that standard in your case. Our customer support team aims to respond to all messages within 1-2 business days. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Claire, I'm sorry to hear about the delays you encountered while using our services and the rough transition from your previous company. This is not the level of service we want for our customers and we are truly sorry that we did not meet your expectations. Our commitment is to provide prompt and accurate customer service and we acknowledge that we did not meet that standard in your case. Our customer support team aims to respond to all messages within 1-2 business days. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi there, Thank you for sharing your experience with us! I'm sorry to hear that your transition from The Pill Club was not seamless. This is not the level of service we want for our customers and we are truly sorry that we did not meet your expectations. Our commitment is to provide prompt and accurate customer service and you should receive a response within 1-2 business days. We acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi H C, Thank you for sharing your experience with us! I'm sorry to hear that your transition from SimpleHealth was not seamless. This is not the level of service we want for our customers and we deeply regret that we did not meet your expectations. Our commitment is to provide prompt and accurate customer service and you should receive a response within 1-2 business days. We acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Lana, Thank you for sharing your experience with us! I'm sorry to hear that your transition from SimpleHealth was not seamless. This is not the level of service we want for our customers and we deeply regret that we did not meet your expectations. Our commitment is to provide prompt and accurate customer service and you should receive a response within 1-2 business days. We acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Happy, Thank you for sharing your experience with us! Brittany is one of our great customer service agents and we're so glad she was able to assist you! If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! We look forward to serving you in the future. Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 25, 2024

Hi Sidia, Thank you for sharing your experience with us! I'm sorry for the delays that you've encountered while using our services. Our commitment is to provide prompt and accurate customer service and you should receive a response within 1-2 business days. We acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)