Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health reviews

959 approved reviews, newest moderated first

Emily G.
Oct 1, 2023
Customer Service is terrible
Customer Service is terrible. They rarely update shipping or billing times on the site and when I made changes, they still overcharged me. But customer service never said anything for that. Slow response times for Dr.s and when you do get a response for something going wrong, the answers are useless. Simplehealth was great and 28health did not keep up the consistency. Don't waste your money with them.
Response from Twentyeight HealthJul 25, 2024
Hi Emily, Thank you for sharing your experience with us! I'm sorry for the delays and inaccurate billing/shipping dates you encountered while using our services. This is not the level of service we want for our customers and I am truly sorry we did not meet your expectations. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
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KG
Sep 30, 2023
Grateful for good customer service experiences
I read through the comments and was sad to see so many complaints. I did have issues with my prescription not coming. I reached out through the website and received a prompt response. I fortunately had enough pills, and wasn’t in a position of running out. Also, I wanted to try to stop taking the pill but couldn’t handle the cramps. TwentyEight Health had initially put my account on hold, and quickly reverted me back to my pills. I am grateful that I didn’t have the issues others have had. Hopefully things will smooth out as they get adjusted.
Response from Twentyeight HealthJul 25, 2024
Hi KG, Thanks so much for sharing your experience with us! We are pleased to have you here with us at Twentyeight. We look forward to serving you in the future! If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)
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Jenny
Sep 29, 2023
AMAZING EXPERIENCE WITH TWENTYEIGHT…
AMAZING EXPERIENCE WITH TWENTYEIGHT HEALTH!! I AM SO GRATEFUL!
Response from Twentyeight HealthJul 25, 2024
Hi Jenny, Thanks so much for sharing! We are so pleased to have you here with us at Twentyeight! We look forward to serving you in the future! If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)
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Kelsea S.
Sep 29, 2023
Recommend!!
I originally signed up with SimpleHealth and they were bought out by TwentyEight. My experience with both companies has been excellent. They've stayed consistent and helpful through insurance gaps and changes and helped keep me safe and healthy. Would ABSOLUTELY recommend!
Response from Twentyeight HealthJul 25, 2024
Hi Kelsea, Thank you for sharing your experience with us! I'm so happy to hear that your transition from SimpleHealth went smoothly and we are so pleased to have you here with us at Twentyeight! If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)
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E K.
Sep 27, 2023
So slow and inefficient
I miss the Pill Club; TwentyEight has the longest response times ever, which is never something you want for pill/health related issues. They moved me to a 21 active pill pack (even when I told them I was previously using the same brand for a 28 active pack), which makes no sense sinec I told them that I was skipping nonactive pills to skip my period, and they didn't schedule my refills in time to ensure coverage between packs. At this point I'm ready to just pay extra money for a different service with reliable and competent fulfillment; so frustrating and not worth it at all
Response from Twentyeight HealthJul 25, 2024
Hi EK, Thanks so much for sharing your experience with us. I'm sorry to hear that your transition from The Pill Club was not seamless. Our commitment is to provide prompt and accurate customer service and we acknowledge that we did not meet that standard in your case. Our customer support team aims to respond to all messages within 1-2 business days. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
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Kayla C.
Sep 26, 2023
Good luck reaching them
I switched from pill club when they closed down. I am supposed to start my new pack tomorrow and have yet to get my pill. They were originally scheduled to be here sept 7th but they keep changing my date and not providing any tracking info so doubt it’s shipped yet. It now says the 27th. I have emailed and texted (there is no way to reach someone by phone). And never got a response to the text. I did get a response to the email weeks later saying that they would send my prescription to their pharmacies until one accepted my insurance and would let me know if I needed to pay out of pocket. I would rather just pay and actually get my meds if there is an issue. I’m probably going to have to go through good rx and pay and a doctor visit fee just to get my meds tomorrow. Update 10/21/23 Was finally told that their pharmacy doesn’t take my insurance. I put in my card info for cash pay and was immediately charged $75 for 3 months of medication. That was over a week ago and have not received medication or gotten any tracking info or updates. I emailed in asking about this. I did get a fast response this time but she told me they are busy and behind. So why are you charging me $75 for prescriptions you can’t even ship out to me. I shouldn’t be charged until it is prepared and ready to be shipped. So sick of this. After I finally get my medication I paid for, I’m switching companies.
Response from Twentyeight HealthJul 25, 2024
Hi Kayla, Thanks so much for sharing your experience with us! I'm sorry to hear that your transition from The Pill Club has not been seamless. This is not the level of service we want for our customers and we deeply regret that we did not meet your expectations. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
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lauren B.
Sep 24, 2023
Awful customer service, switches up the birth control
28 took over the company I used to get my birth control from. They were sending me the same birth control and then they switched it up. I emailed them and told them that this was the wrong one and they said it was fine to switch… I’ve been on the same birth control for years if I wanted to switch that should be my choice. I canceled my membership and of course didn’t get a refund. I will never use one of these sites again!
Response from Twentyeight HealthJul 25, 2024
Hi Lauren, Thank you for sharing your experience with us! I'm sorry to hear that you did not receive the medication that you were expecting. Our providers should always review your health questionnaire along with your specific medication request and will prescribe what they find medically appropriate. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
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Denita K.
Sep 23, 2023
Amazing Support
Staff and support is amazing with 28! I was having some insurance issues and even when I procrastinated responding to them, they diligently followed up with me to make sure I get my medication on time. I definitely recommend them :)
Response from Twentyeight HealthJul 25, 2024
Hi Denita, Thank you for sharing your experience with us! Our commitment is to provide helpful and efficient customer service and you should usually receive a response within 1-2 business days. We look forward to serving you in the future. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)
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