High-quality, discreet, hassle-free healthcare.We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Twentyeight Health (twentyeighthealth.com) has 959 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Monica E.
Before, I was in pill club and now shifted to twentyeight. I always had a great experience with them. Very communicative and always on top of it, I’ve been using this way for good year now, never had a bad experience.
Response from Twentyeight HealthFeb 9, 2024
Hi Monica, Thanks so much for choosing Twentyeight! We are so happy to serve you. Please feel free to reach out to us at [email protected] if you have any questions - we're here to help! Sincerely, Danielle
Debra W.
Twenty eight health worked with me to get my medication. The were gracious, kind and understanding.
Response from Twentyeight HealthFeb 9, 2024
Hi Debra, Thanks so much for choosing Twentyeight! We are so happy to serve you. Please feel free to reach out to us at [email protected] if you have any questions - we're here to help! Sincerely, Danielle
YaraCarin
I have had the same problems with everyone here I just signed up with twenty eight a week ago. I got an email that my delivery will take usually 3 to five days never got my delivery I emailed customer service they replied back within a few hours Jay was the person I was chatting with told me there was a technical error and they are sorry and they will give me another email with a confirmation number asap were see i might have to make a complaint through my INSURANCE company or something else
Response from Twentyeight HealthJul 25, 2024
Hi YaraCarin, Thanks so much for sharing your experience with us! I am sorry to hear about the delays you encountered while using our services. This is not the level of service we want for our customers and I deeply regret that we did not meet your expectations. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
Connie Z.
They take forever and there’s no customer service! It’s been a month and still no delivery!
Response from Twentyeight HealthJul 25, 2024
Hi Connie, Thanks so much for sharing your experience with us! I am sorry to hear about the delays you encountered while using our services. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. You should expect a response from our customer support team within 1-2 business days. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
Consumer
Customer service is USELESS. I was a pill club member for years with absolutely 0 issue and now that it is owned by twenty eight health i haven’t received a single shipment from them. they are screwing around and stringing me along promising i will get my pills then ghost me for months. I can not express how much i hate this company and wish nothing but the worst to them. they’re messing with my life and don’t care at all. whoever is in charge of getting my prescription to their pharmacy is an idiot.
Response from Twentyeight HealthJul 25, 2024
Hi there, Thank you for sharing your experience with us! I'm sorry to hear that your transition from The Pill Club was not smooth. This is not the level of service we want for our customers and I deeply regret that we did not meet your expectations. Our commitment is to provide helpful and efficient customer service and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account. We are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. Sincerely, Danielle (she/her)
Olivia
I’ve been using Twentyeight Health for the last few years and always had great service from them. I receive my prescription on time and any time I need to pause for a few months/change the delivery or billing date, they are able to accommodate me. I see a lot of people have issues with the customer service part and timeframe for response. I do hear back from them rather quickly; there was only one time that it did take a week (thankfully it wasn’t anything too urgent.) Overall, I have had an excellent experience with them and will continue to use them for my birth control needs.
Response from Twentyeight HealthOct 13, 2023
Hi Olivia, Thanks so much for choosing Twentyeight! We value your trust and I am so happy to hear about your positive experience. We look forward to serving you in the future! Sincerely, Danielle
Kara H.
The customer service was amazing! I had questions and they answered them and helped keep me updated on the tracking information.
Response from Twentyeight HealthOct 13, 2023
Hi Kara, Thanks so much for choosing Twentyeight! We value your trust and I am so happy to hear about your positive experience. We look forward to serving you in the future! Sincerely, Danielle
Heather L.
I was brought to Twentyeight Health from the pill club. I have nothing but a great experience with them so far. Also Jay with customer service is AMAZING!!!!
Response from Twentyeight HealthOct 13, 2023
Hi Heather, Thanks so much for choosing Twentyeight! We value your trust and I am so happy to hear about your positive experience. We look forward to serving you in the future! Sincerely, Danielle
