The Wellness CompanyReviews of twc.health

The product was exactly what was advertised and worthwhile. No need to run to the Emergency room!!!

Honestly, my experience at the Wellness clinic was really frustrating from start to finish. Right off the bat, communication was confusing—I had trouble figuring out what time my appointment was supposed to be because the times weren’t clear, and I couldn’t tell which time zone we were using. When I tried to join the appointment through Doxy.Me, it just didn’t work. I kept waiting and refreshing, but nothing happened, and there was no clear way to get help or reach someone quickly. After all that hassle, I decided to cancel my order, but even that wasn’t straightforward. I had already filled out all my medical information when I found out there was a $50 non-refundable fee. That really stung—it felt like I was being punished for things beyond my control. Honestly, I left feeling taken advantage of and more stressed than before I even reached out for help. I wish the process had been clearer and more supportive from the start. I have emails & phone records to back up my frustration.

My order didn’t arrive and I was not able to track it through Shop which said it had been delivered. My credit card had been charged 10 days prior to my noticing that my order hadn’t arrived. I emailed support and suddenly it was on the way. Seems like there may be some bugs to work out.

Great customer service! Great life saving products made in America!

Genuinely awful experience with them. I'm sure the products are good, but if you have any issues that need customer support you'll find them out to lunch. I had to schedule a telehealth appointment first after my purchase with them - but they sent no emails or text message to do so. After two weeks I reached out to them and they setup the call. Call was easy and the next day they sent my package. Two weeks go by and I track the package and it's been "delayed" en route to me. 12 days later the package is still delayed in the same place which means it's either been lost or stolen. Keep in mind it's now three weeks after they shipped it. And every time I email customer support at The Wellness Company they either don't respond or send a generic "It's On It's Way!" email. God help you if you need their help.

I ordered an Emergency kit on 3/6/26. I had someone reply to me saying order is confirmed for 2027. I asked for 2026. I keep emailing but no response. Heard absolutely nothing from them. I have been emailing for 3 days with no response!!!!

Fabulous service once again! What I tried to do for a half hour changing one of my subscriptions myself, TWC customer service took care of FOR ME in 2-minutes with email confirmation. All I did was start a chat that was then escalated to a live person. You live and learn!

My wife and I have ordered many different products from the Wellness Company and are very happy with the service and the product quality. We've ordered the travel kit and the emergency kit as well as the detox and ultimate immunity products. Very happy with them all.