The Wellness Company Reviews | Read Customer Reviews of twc.health

The Wellness Company Reviews | Read Customer Reviews of twc.health

The Wellness Company reviews

Showing 43 reviews with 2 stars · Clear filters

Gil A.
Sep 5, 2026
I am considering canceling my…
I am considering canceling my subscription. It should not take two weeks to get an order, the delivery date keeps being delayed. This time by four days. My current supply will run out tomorrow
Response from The Wellness CompanySep 7, 2026
We’re sorry to hear about the repeated delivery delays and understand your concern, especially with your current supply running out. We recognize how important timely delivery can be when you rely on a product as part of your regular routine. We apologize for the inconvenience caused by the changes to your expected delivery date. We appreciate you bringing this to our attention and would like the opportunity to review your order and see how we can assist. Thank you for your patience and for giving us the opportunity to address your concerns. Best Regards, TWC Team
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James
Aug 13, 2026
I bought Therablue pain relief topical…
I bought Therablue pain relief topical gel. I bought into a promo by a IG influencer. About $100 for 1.69 oz!!! It has a nice cooling effect that lasts about a half hour. I think the consumer can find similar products for a fraction of the price.
Response from The Wellness CompanyAug 13, 2026
Thank you for sharing your feedback about Therablue. We understand your concerns regarding the price and appreciate you sharing your perspective on the value of the product. We’re glad to hear that you experienced the cooling effect, and we appreciate your honest feedback regarding your overall experience. Customer feedback is important to us and helps us continue evaluating our products and customer experience. Thank you for taking the time to share your thoughts. Best Regards, TWC Team
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Robert C.
Jul 19, 2026
I have an upper respiratory infection…
I have an upper respiratory infection coughing up dark secretions and coughing quite a lot. I called to speak with a Healthcare professional to get a second opinion. I am a Nurse Anesthetist. When I called, I got someone in ASIA, who wanted me to fill out a form on line to speak to someone in the future when I wanted advise NOW!!! You advertise that professionals are available 24/7 for advise - OBVIOUSLY FALSE!!! I explained to the man who answered the phone that I needed advise NOW and was put on hold while he looked for someone. After approximately 8 minutes on hold I hung up! If you DO NOT have someone available to speak to you WHEN SICK, I would strongly suggest that you NOT advertise that you have medical professionals avaliable to speak with, UNLESS YOU CAN WAIT DAYS TO SPEAK WITH THAT PERSON!!!!!! NOT HAPPY!!!!!! Robert C.
Response from The Wellness CompanyJul 22, 2026
We’re sorry to hear about your experience and understand your concerns regarding the process of connecting with a healthcare professional when you were seeking guidance. We appreciate you taking the time to share your feedback. As The Wellness Company’s customer service team, we prioritize the health and safety of our patients. While we understand the importance of receiving timely support, our medical providers also assist other patients and require scheduled appointments to ensure they can provide proper attention and consultation to each individual. We apologize for any inconvenience this process may have caused and appreciate your understanding that these steps are in place to help ensure a thorough and appropriate consultation with our healthcare providers. Thank you for bringing your concerns to our attention. We value your feedback and will continue working to improve the patient experience. Best Regards, TWC Team
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Jennie Lewis D.
Jul 2, 2026
SCAM
they took my. money and when I was trying to complete the questionnaire it wont accept so I LOST MY MONEY AND NOT PRODUCT
Response from The Wellness CompanyJul 21, 2026
We appreciate you contacting us. We're here to help and would like to investigate your case. Please provide your order details when you have a moment. Thank you. Best Regards, TWC Team
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Kevin P.
Jun 29, 2026
I thought by the commercials there was…
I thought by the commercials there was more medication included. Over priced for what we received. Support was excellent though. Kevin
Response from The Wellness CompanyJul 21, 2026
Thank you for sharing your feedback. We’re sorry to hear that the contents of the kit did not meet your expectations and understand your concerns regarding the value of the product. We appreciate your kind words about our support team and are glad to hear you had a positive experience with them. We also value your feedback regarding our product information and will continue working to ensure our offerings are communicated clearly. Thank you for taking the time to share your experience. Best Regards, TWC Team
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Kate G.
Jun 23, 2026
Any allergies, no substitutes
I received my kit after speaking with a doc via telephone. I explained my allergies in that conference. I received my kit after a long wait. The one time I needed it, I looked into everything in the kit and they do not include any substitutes for meds you might be allergic to. None of the meds in there were suitable for what my issue was at the time. There is no discount if you don't get the full kit. They don't tell you on the phone that you will not get a suitable substitute for the meds that you're allergic to either. Paid full price for an incomplete kit. No happy about that.
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Rich
Jun 17, 2026
Replenishment Costs and limits
Our Kit came in Oct. 2025. Two of the drugs expired in Mar and Apr 2026. To reorder will cost $105.00. Each of the drugs is $30.00 and then the consult fee of $45.00. A person, that has insurance, is better off taking their chances waiting in an Urgent Care to be treated. The other drugs included will expire this Oct. and they are each $30.00
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Peggy B.
Jun 5, 2026
Customer Service Lies
I placed my order, they took my money and that's where everything stopped. They did not send my product, they lied to me repeatedly and then have yet refused to refund my money. I'm in the third month of this garbage.
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