The Wellness CompanyReviews of twc.health

The Wellness Company is fantastic. They have a nice selection of supplements and I have been pleased with each of my purchases. If you have questions, customer service is prompt at replying. My new favorite product are the spike supplements. For how effective the supplements are, the price is very reasonable. I highly recommend The Wellness Company for your supplement needs.

We ordered the Spike Detox to help my husband regain his taste and smell. It worked somewhat but not enough to continue with it. I tried to cancel but the website wouldn't let me so I paused it last fall. It started again without notice this morning, deducting money from our account on its own. I called and they said it couldn't be reversed. I did cancel our subscription online, but it took 10 to 15 minutes to figure out how to access that page, and then another 5 minutes to get through repeated attempts to change my mind.

I've been ordering from the Wellness Company for a few years. For the most part the medications have been good (a couple of times the pills fell apart into dust); however, their ordering system is horrific. Not only are the numerous issues with ordering involving the screen freezing, the system not progressing correctly through the various screens, the system saying that a section is complete and then later on the system claiming it isn't complete or etc. The most recent issue was that my credit card needed to be updated to a new expiration date - which isn't a problem for other online websites - yet this simple issue put my whole order into a tailspin and locked up everything. So I hopped onto another laptop and tried ordering and nope, even though the credit card was updated, the error screen was still there. When I finally was able to get through that, I found out my medical intake form hadn't submitted correctly. So I refilled out that and now supposedly my order is complete, got confirmation that a doctor completed the order, and now the system is telling me that my intake form wasn't submitted, despite the email saying it was completed. There is an AI chat that has claimed numerous things - yes it was filled out, no it wasn't and etc - and that now this order will be handed over to some team, no date when the order will be looked at. Bottom line there is NO way for a customer to see what has or hasn't happened with the order and since their process is as slow as molasses, you can wait for weeks even if everything is correct. On top of all of this, their shipment tracking system is notorious for inaccuracies. Can't tell you how many times the system says the order is in transit after I've already received it. To add insult to injury the only way I can even see any information about tracking is through the Shop app. Well, my account on Shop was hacked a few weeks ago and Shop has absolutely NO ONE to talk to about hacking issues and their bot automatically and consistently tells customers that the problem is from the company the order was placed through...even when there's no company that can be traced. So I along with thousands of others have been left to delete our Shop accounts due to no customer service or service to look into the hacking. So now on my Wellness Company order I can't even go into any tracking and the company has NEVER sent me tracking information in an email that I could look up. While this is a huge company with what appears to be a good following, their ordering process is hideous and beyond frustrating. So after years of frustration and numerous emails and survey forms filled out explaining the issues, I am currently looking for an alternative company to get these orders filled.

Excellent support to make sure you understand and acknowledge where you need to improve or make changes to get you to the correct person or forms.

I've had great experiences with TWC with both product and care. I enjoy getting what I want to put in my body, with guidance from TWC online/phone calls, and not dealing with standard western medicine care who has lost focus in my opinion.

I respect the telehealth service, the prescriptions, the products, and the customer service.

Made a one time purchase for TWC 's Emergency Kit. Online ordering was easy. However, a glitch in TWC's process, from my perspective, is TWC's alignment with the "Shop" app to track shipments - which, in my experience, was inaccurate and frustrating from the jump. TWC does advise receipt of order can take 3-4 weeks, after you complete your part, and when dealing with any orders requiring doctor prescribed items. Fully understandable. Customer Service is very responsive when you inquire to the correct email - which is stated on the website. Ya just gotta pay attention and look for it. Also, you must speak with a medical doctor prior to release of your kit. Make sure you answer when called or your order will be delayed. The doctor that contacted me was professional, concise and direct in his review prior to authorizing what he deemed to be appropriate emergency meds for my kit. Emergency kit ultimately was not shipped via the "Shop" app but came via another trusted carrier. I didn't use the Shop App at all at this point. Bottom line it did take about 4 weeks from paid order date until receipt of kit. Nice to know TWC did take extra care and precautions to ensure my kit is suitable for my needs in the event I need any of the RX's included in the kit provided. Overall excellent experience given the intricacies of dealing with a myriad of patients encountered. I'm glad to learn TWC plays safe rather than having to be sorry later.

Quickly and kindly answered my questions about their products. Looking forward to my first order.