I had a subscription for a pain relief formula, and based on my doctor's advice, some of the ingredients had potential side effects based on the meds I take. I had just received a new bottle, didn't open it, and requested a refund when they received my return. THEY WOULD NOT TAKE BACK THE UNOPENED, SEALED BOTTLE, claiming their return policy, under no circumstance allows a product to be returned. That's totally ridiculous. I could understand if the bottle had been opened, but this was still sealed, and unopened. I will never do business with them again, and would suggest you don't either.
MF
Marty F.
Disappointed
Don’t buy anything from them. They trick people into a subscription that you didn't want, send you things you didn't order and then won't take the item back.
Response from The Wellness CompanyOct 21, 2026
Thank you for reaching out and sharing your feedback. We are truly sorry to hear about your frustration regarding your recent order and subscription status, and we appreciate the opportunity to clarify our process directly.
We aim to be fully transparent about how our orders work. Subscription options and savings are clearly displayed both when adding items to your cart and prior to final checkout. To keep you informed and in control, we also send an automated courtesy notification email 3 days before any recurring subscription order is processed, giving you time to make updates or cancel.
While our standard policy on supplements and physical products is non-refundable once shipped due to regulatory and safety standards, we never want a customer to feel caught off guard. We genuinely appreciate your feedback as we continuously work to improve our customer experience.
Warm regards,
TWC Team
JU
Jules
Dissatisfied with TWC Support
Have been a TWC customer from the start. So far great products and telehealth service. Very recently, however, there was an issue with a $300 peptide product sent that was about to expire. I immediately sent an email and image of the lot number and expiration date, and was sent another one with the SAME lot and exp date! After 2 weeks of email exchanges and a call, there is no fair resolve. I'm offered a $120 gift card to use on the site for the mistake made by TWC support, even when the rep said it's probably a "human error" on their part when I asked him who is responsible for letting the right person know to check the experation date, but that he can only "escalate" and wait for a response from the team. I have not accepted that offer so I am left with 2 bottles about to expire. HAS TWC JUST BECOME ANOTHER PHARMA OUTLET? I'm told that they don't even have customer reps in the US, only offshore. What they have are reputable Doctors that are either Christian or abide by the OG no-harm oath that are invested in TWC. But when customers are not treated right, especially when the onus is on the support team, what's gonna happen?
Update: even with their reply about giving me further assistance, I have not received any yet.
Response from The Wellness CompanyOct 19, 2026
Thank you for being a loyal customer with us from the beginning and for sharing your honest feedback. We are truly sorry for the frustration and hassle this situation with your peptide order has caused, especially after years of trusting us with your health.
You deserve clear answers about your product and support that properly addresses the issue.
Following up on your concern, we have submitted a request to you separately and that you get a proper resolution regarding your product.
Your trust means a great deal to us, and we appreciate you taking the time to let us know where we fell short so we can make this right.
Warm regards,
TWC Team
JU
Julianne
STAY AWAY FROM THIS COMPANY!!!!!
I bought a medical kit, but I have allergies and unbeknownst to me, there is small print that if you have allergies they take away those meds but you get to pay the same price instead of them replacing them with the drugs you can take. I emailed them and was told someone would get back to me and they didn't so I called today and was told it was too late to cancel and I have to pay full price for 8 meds even though I am only receiving 5 meds. So the the moral of the story is lie, lie, lie if you want to get your moneys worth and give to a family member in an emergency. Sad, I am not in the habit of lying, but what a horrible business practice. I will never be buying from them again.
Response from The Wellness CompanyOct 15, 2026
Dear Customer,
Thank you for bringing your experience to our attention, and please accept our sincere apologies for the frustration and inconvenience this situation has caused you.
We would like to clarify how medication customizations are handled. As stated on our website: "If you have a known medication allergy, please indicate that in your medical history form upon ordering. Based on allergies and other medical details, one or more of the medications may not be prescribed within the kit without substitution."
While our medical team must adhere to safety guidelines regarding known allergens, we regret any misunderstanding regarding the kit contents and pricing. Furthermore, we sincerely apologize for the lack of follow-up after you were told someone would get back to you. We hold our support team to a high standard, and this is not the level of service we aim to provide.
If you can please share your contact information or account details with us directly, we will gladly review your account, look into why your initial inquiry went unanswered, and see how we can best assist you.
Warm Regards,
TWC Team
RK
ruben K.
★☆☆☆☆
★☆☆☆☆ — Unexpected $500 subscription charge. Refund refused.
BUYER BEWARE. The Wellness Company charged me an additional $500 and sent us more tablets that we never ordered. I did not knowingly agree to a recurring subscription, and I found the way it was added sneaky and misleading.
When I contacted them and requested a refund, they refused. Charging a customer $599 for an unwanted repeat order and then refusing to resolve it is completely unacceptable.
This experience has destroyed my trust in this company. I would never recommend them or purchase from them again. Check every subscription setting carefully before ordering—you could end up paying hundreds of dollars for products you never intended to buy.
I want my $599 refunded and all recurring orders canceled.
Response from The Wellness CompanyOct 15, 2026
Dear Customer,
Thank you for bringing your concerns to our attention. We take feedback regarding our ordering process very seriously, and we are truly sorry to hear about your frustration and disappointment.
We strive to maintain full transparency regarding all recurring orders by displaying subscription terms during checkout, sending renewal notification emails, and listing upcoming shipment dates in your patient portal. To ensure an order is not billed or dispatched, subscriptions must be updated or canceled before processing takes place.
We regret that this experience left you feeling misled, as that is never our intention. Please reach out directly to our support team with your order details so we can thoroughly review your account, ensure all recurring shipments are fully canceled.
Warm Regards,
TWC Team
DL
David L.
Was on an automatic shipment
Was on an automatic shipment. Contacting them 3 days before the next shipment and refused to cancel. Sent the product and then refused a return or refund. Find a different company, complete crooks!
Response from The Wellness CompanyOct 15, 2026
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration regarding your recent subscription shipment.
We strive to make our recurring order process as transparent as possible by displaying subscription details during checkout, sending email reminders prior to renewals, and providing upcoming automatic shipment dates within your patient portal (for medications). To avoid receiving a scheduled order, subscriptions must be paused or canceled before processing begins.
We regret any misunderstanding regarding our cancellation window and return policies, and we appreciate you sharing your experience as it helps us identify areas where we can improve.
Warm Regards,
TWC Team
KL
Kirsten L.
Terrible customer service
Terrible customer service
Response from The Wellness CompanyOct 14, 2026
Thank you for bringing this to our attention, and we are truly sorry to hear that you had a negative experience with our customer service team.
Providing helpful, courteous, and prompt support is extremely important to us, and we sincerely apologize for falling short of your expectations. We would appreciate the opportunity to make things right—please reach out to us directly or share your order details so our management team can look into what happened and address your concerns immediately.
Warm regards,
TWC Team
JK
Jonathan K.
OVER prescribe pills and OVER charge.
Do NOT use this company. They will prescribe you with 90 pills then instruct you to only take 21 pills - once for each day - THEN prescribe you another 90 pills only 90 days after your original prescription. This is all a money grubbing business and they do NOT care about your actual health only $$$$$.
Response from The Wellness CompanyOct 14, 2026
Thank you for taking the time to share your review.
We take all feedback seriously and appreciate the opportunity to clarify how our prescription process works. Dosing guidelines, treatment plans, and prescription quantities are determined independently based on the professional judgment of your assigned medical provider, who carefully evaluates your completed medical history form. Furthermore, subscriptions can be modified, paused, or canceled at any time prior to renewal.
Warm regards,
TWC Team
