Samantha C.
I’m seriously shocked at how bad their…
I’m seriously shocked at how bad their customer services I mean, it could not be any worse. They are quick to charge your credit card. Super slow to send out anything order the emergency kit, was told it would ship for sure in 14 days now all of a sudden it could be three weeks we’re approaching three weeks. They still don’t have any information. It’s rare that you encounter a company today that does not honor their commitment to your purchase, but I think law averages my luck has run out and I’m super super super disappointed - have nothing but a 270 dollar bill !
Response from The Wellness CompanyMay 10, 2026
We sincerely apologize for any inconvenience this order experience may have caused. We understand how upsetting it can be when expectations around shipping timelines are not met, especially for an important purchase like this. After reviewing your order, we do see that it has now been successfully delivered. While we’re glad it reached you, we recognize that the delay and lack of timely updates negatively impacted your experience, and for that, we are truly sorry. We appreciate your patience and honest feedback, as it helps us continue improving our communication and fulfillment processes during periods of high demand. Best Regards, TWC Team



