The Wellness CompanyReviews of twc.health

Very quick response time, very intuitive

I had my consultation and received notice that RX placed on April 17. I received 2 different text messages on the the 17th stating the prescription had been written/approved. Below is shipping information from the website. It states prescription are sent 2-3 business days after approval which was April 17. I have yet to receive my product. Even if it was shipped USPS it should have arrived. Webiste needs to be updated with the actual time frame for receiving products. General Shipping Information Processing Time Supplement orders typically ship within two (2) business days. Prescription (Rx) products require completion of a Medical History Form. After submission, a licensed provider will contact you within two (2) to three (3) business days to verify your information. Prescription approval is not guaranteed. Rx orders ship only after prescription approval is completed and received by our partner pharmacy. Rx orders typically ship within two (2) to three (3) business days after prescription approval, not from the date of purchase.

I am not writing about one experience but the integrated experience over a few years. We (me and spouse) became interested in the The Wellness Company when it formed just after the COVID nonsense. This is when it became obvious that the medical and insurance industries in the United States did not have the best interests of patients as a first priority and could not be trusted anymore. The creation of The Wellness Company (TWC) by Dr. Peter McCullough and others appeared/appears to be a significant paradigm shift for the better. We joined the low-level membership a few years ago to be able to access the literature available and the discounts on the various supplements, especially the ones for Spike detox and mitigation. While things were a little rough around the edges earlier on, this was to be expected with a start-up organization. With time, the interactions became more seamless and smooth. TWC was learning and growing. More recently, I have become aware of personal changes that are going to warrant a more engaged interaction with TWC, so we have upgraded my membership to Elite level for better access to consultations and some of the supplements. Unlike the initial joining a few years back, this upgrade and a logistics issue have been handled about a smoothly as one could ask. We are looking forward to this expanded interaction to provide us access to medical care for resolution and healing, as opposed to eternal/chronic drug treatment without cure. Thus, we are embarking on a new phase of our interaction with TWC, with the initial interactions being really positive. The adventure into this new paradigm for medicine has just begun, and we are looking forward to the journey. If one is tired of being treated as a number in a vast, uncaring system for medical treatment in the US, you should understand that today each of us has to take responsibility for their own health. The Wellness Company is offering a serious alternative to the present, broken system. We recommend that thoughtful folks should seriously consider giving it a try.

They were quick to respond to an email I recieved that had conflicting info. They emailed me back and corrected the mistake and researched on how and why that may have happend.

Attempt to get a virtual MD visit was a ridiculous nightmare. It was confusing & difficult to schedule in the first place necessitating contact with customer service, then my husband never received the appointment confirmation email as promised in the instructions, necessitating another call to customer service. Their response? They told my husband to email the doctor directly, to work it out with him. Our elite membership that we each paid $1000 for was NOT with the doctor, it was with TWC, so TWC is who we expect to resolve problems with their process. My husband also inquired why this process required him to provide our credit card # again, when TWC already had that on file with our membership. They made up some stupid reason that turned out to be a flat out lie (see below). The appt confirmation email was received a mere one hour prior to the appt time, containing the first notice my husband received that a half hour's with of paperwork was required prior to the appt. He rushed through the paperwork, logged into the zoom meeting early, then sat there waiting probably an hour for the doctor WHO WAS A NO-SHOW!!!! Fortunately while waiting, he took a screenshot of his computer showing him logged to the zoom meeting with the date & time, and emailed it to customer service requesting info re: what went wrong. While he was doing that, the doctor had immediately billed our credit card $30 saying my husband had no-showed!!!! (Hence my assessment of TWC having lied about the purpose of providing our credit card #...this was NOT the reason they gave!!). My husband had to place the umpteenth call to TWC customer service who was disappointingly noncommittal about how or even IF they would rectify this, and in fact I think even then they tried again to make my husband go back to the dr. directly for resolution. Rather than immediately refunding our $30 (remember, they had the screenshot proving that my husband was not a no-show), they hemmed & hawed and dragged their heels for several days, then finally refunded the charge. That doctor shouldn't have charged the patient directly even if the patient was a no-show...again, customers pay for membership with TWC, not with individual doctors' offices, and TWC contracts with the doctors and is responsible for paying them for their time, even for no-shows I would think. That doctor should have been getting paid by TWC. Here's the kicker: having received zero info from TWC on why the dr. no-showed, we can only conclude that he's a jerk and we can't work with him. BUT, he's the only dr. TWC has in our state for that service, so we can't even receive the main service we paid $2000 for our membership for. And btw, forget about even being able to understand the customer svc reps. It seemed like every one of them had a strong foreign accent, and all different ones as if our calls were being sent hither & yon around the globe. Where are these people, anyway?

First time customer, impressed by the quality of their products. Having done intensive research on their product offerings, I intend to purchase more items in the future. Fast shipping with no problems.

Straightforward concise and clear communication with explicit details as to how the issue would be resolved. Complete and thorough and excellent follow up! I couldn't ask for better service than what I received. Beth B

Refund was processed quickly, would have preferred a replacement product instead. The products are marvelous and have made an impact on my lifestyle.