The Wellness CompanyReviews of twc.health

I placed my first order on 4/8/26. It is now 5/5/26 and I have no solid information on a shipping to date. I already received the information that my renewal Rx was being processed and I haven't even received the first Rx yet. I email customer service and when they decide to answer me, they tell me it takes 2-3 weeks, well we are now on week 4. This is very poor service. They tell you they are sorry and offer you a coupon, but they don't offer any real answers. I am very disappointed. I could have used several other providers but came here. I am now sorry I did and I am ready to cancel everything.

I was about to order H2Focus when a deal popped up stating that if I purchased $45 dollars worth of product, I would get $45 off my full order. I then proceeded to purchase two bottles of H2Focus when another deal popped up saying that I would get $35 off if I spent $35. I wanted to take advantage of the original deal. I called the company to rectify this discrepancy only to find out that several companies outside of TWC sell their products in spite of the fact that I was ordering directly from the TWC website. The representatives for the company resolution is being handled from people in the Philippines working on a set script. I've order multiple products from TWC and I am dismayed at their focus to just push their sales at all cost then to provide good customer service commensurate with their product reputation. I won't order anything else from this company that does not think enough of my loyalty to do things right.

SUPER easy transaction! From the date I placed an order, I had the product in hand within 7 days via Fedex. They also took my HSA card no prob. TWC gets a 10/10 from me; service was stellar & they went beyond my expectations. I was worried it could be a scam, but after going thru the (super painless) process myself, I now know that it is NOT a scam. Happy camper!! My 6mg Tirzepatide gum was ordered 4/28 & received 5/4; med works as expected @ $225/mo.) So thankful that this option exists, as glp-1 meds elsewhere are >$1,000/mo. Please note that they do NOT take insurance, Medicare or Medicaid however. It's cash pay for a compounded med, but it works!! :-)

I have found The Wellness Company extremely helpful in providing products to address various issues I have encountered with digestion, skin, and sleep. They have been a terrific resource.

Been almost a month and still haven't received my order. The pharmacist never called to confirm and repeated texts and calls only result in the same message that the order is being processed.

My order was coming out of Canada and went to United States. I was able to track it there. The e-mail is was able to track it on just disabled or just shut down. So now I don't know where my order 10370 went.

Placed an order on April 8th and charged on April 10th. Still waiting for a notice of shipment almost a month later. The last correspondence said 7-14 days delivery. Bad, but something I could deal with…..this ridiculous. I should have read reviews before ordering.

Ariel was a fantastic support person!