The Wellness CompanyReviews of twc.health

Terrible company have been waiting over a month for my order.

I contacted TWC about a delivery that was not delivered. They were very fast in responding. The USPS delivery to wrong address. TWC is a great company with amazing customer service.

6/9/26 No updates other than "we are working with a new pharmacy provider" and undrstand your frustration..2 months A complaint has been filed with my CC provider and the FTC. UPDATE as of 5/22/26 I have now been offered 2 @25$ gift cards, 1 @ 100$ gift card AND STILL NO PRODUCT NOR SHIPPING I willbe posting my entire saga on X- this is nuts. So regret this. But as I'll lose 50$ at least to cancel I'm riding along.... Ordered & approved by DR. Funds taken from account4/15/26 22 days later nothing. No updates. Emailed customer service 2X - advised it could be 2-3 weeks for "processing". This is the standard wellness kit. Nothing special ordered. Horrible mistake on my part !!! They sent me a 25$ gift card for my trouble, asked for 1 more business day.

Once you sign up for auto-refills, you cannot stop it. With multiple requests in different ways, I still keep getting the packages at my door that I am expected to pay for. Well, I still have plenty, so please stop! Keeps coming at those regular times. I finally called a number and got a real person who said he would stop them. I explained my frustration and he said that they did not authorize him to give refunds at all. But he did seem to be able to stop some. I had to call again to stop my "subscription". But now I am still getting one on the bottles, and of course it costs more now. I will take all that I have paid for. Some I think actually did help. But when I say stop, I mean it. These are not cheap, and Medicare certainly doesn't pay for them. Be careful to be sure you can afford this forever.

Placed an order for $266.00 on 4/15/2026. Today is 5/6 and I don't have an answer as to when I will receive my medication. One product was lost in the mail on 4/25. Asked for a refund and they have to get back to me , The pharmacy doesn't know when the 2nd product will be shipped. 2 emails and 2 phone calls and still have no answers. Do the doctors who represent this company know how truly bad the day to day operations are???????

Once the issue was addressed it was taken care of the next day. It had absolutely nothing to do with the product just confusion as to the ordering process.

Good organization Good products Working on their customer service and response time

I placed an order on April 14th I was called on the 16th and told how to take the medication. They charged my card. It is nearly 3 weeks later and refuse to refund my money because they've said multiple times now that it's already in shipping, too late to cancel but everyday it's nothing. Not shipped. I've been emailed to rudely and spoken on the phone to rudely.