The Wellness CompanyReviews of twc.health

The Wellness Company patient portal allows me to check-in for appointments, read my medical records, see tests/lab results, keep my medications and allergies up to in the system. I love it Sincerely, A very satisfied customer and member

I am giving 4-stars strictly based on the service Clifford w/customer support and the Prescriber provided. However my overall experience up to this point was close to a 1 and I was starting to doubt the integrity of the company based on lack of communication. I reached out to customer service multiple times over a 3 week period, and could not get a response, or the response was generic. My hope is that this was due to glitch in their service desk system and not a reflection of the company. Once Clifford became involved resolution was quick and he was quick to answer any follow-up questions I had.

5 weeks to receive first oral tirzepatide script after ordering . Replacement sent shortly after to address a common crystallizing issue. May script simply missed. Sent query, was told they were happy I was using the defective script (?). Finally, zero weight loss at two months while following instructions. Queried Dr advice, was abruptly advised to see my Dr about injectables instead ie. 'get lost'. Given the situation, I asked for a refund for the Select plan which was also refused. All round disappointing experience. Much better options available. Avoid. ---- July 29: Real world is most telling, right? After TWC posting a 'note of concern' here, there has been absolutely no followup after a considerable and reasonable wait time - no remediation, no explanation. Just silence. Further disappointment. Dropping rating to 1 star.

I ordered the medical emergency kit online. I needed, as part of the process, to go through a very basic medical questionnaire (very basic) with a so-called online physician to be allowed to purchase. So it said my application was paused for this process. I erroneously thought I had to go back in and finish the checkout. However, I realized my account was already charged...and because I went back into the purchase area and almost began another purchase but didn't finish or go through any other physician approval, they still CHARGED MY ACCOUNT again! How does a company charge an account - when one doesn't even go through the entire process? It was a very long agonizing process to get the 2nd charge eradicated.

Ordered the Ivermectin/M combo cancer treatment. They took my $510 and when I reached out, the best they could tell me was the “Prescription went to the pharmacy” that was over 32 days ago. I have yet to be notified as to when it will ship. Very disappointing to say the least. Sad that they give you the option to rush the order. Greedy! Sadly, I have yet hear anything concrete on when my order will ship. Just keep telling me it has been prioritized and is in process with a pharmacy. So 2 months after taking my money, they cannot tell me anything more than they have already replied repeatedly. I requested to speak with a supervisor and one did call me. Same old, we are looking into it, it has been prioritized. They even offered a $100.00 off my next order. I asked it be taken off my current order. We can’t do that was the response. Why would I order anything else from them, with the current situation. I have to wonder if I had paid the original up-charge to rush my order, if I would have already received it?? If so, they could have gotten it shipped out by now. Cancer treatment and no urgency at all to ship it.

I placed order 3 weeks ago, still not shipped. Agents are evasive and no answers. I will never do business with them again. Filing a dispute. Don’t use. ***THIS GETS WORSE.***As of today I have not received my refills. It is now June 8, 2026. I have repeatedly contacted them. Terrible company, DO NOT USE.

Be careful with this company. I purchased the ultimate spike Detox and got a little sick from it. So I looked up info and was told to half the dose from 4 to 2 to see if more tolerable. I did but needed more time to ensure product was working. I went into the site and was going to cancel but instead skipped a month per that option. Well they chose not to skip and sent me an email saying my order was processing. I contacted them and the representative could see where this transaction took place but said she was unable to stop the order. I told her I would have to return the order when it arrives as I'm not sure if I can keep taking this due to how it has made me feel and need more time to evaluate. She literally said "Well I would strongly advise not to return the unopened package as you will just be throwing your money away. We do not RECYCLE product." So basically it was their error, and the consumer just has to eat it. Also these bottles are NOT made to order for each consumer. so in what way is returning an unopened package RECYCLING product? Big red flag. No thank you. Now that I'm reading reviews I can clearly see this is a pattern for this company. They do this to many people. 3 out of 5 stars is terrible. I wish I had came here first to be more informed before starting this subscription. Just be careful as we need to be able to trust the people we order from and certainly who keep our credit card information on file. I cancelled and wiped my card immediately and took pictures to hopefully avoid this problem moving forward.

This is a scam. Learned if you are even taking an aspirin this detox could cause death by brain bleed!! They don’t tell you that. Cardiologist was angry!!And, now that won’t give you a refund after almost killing you!