The Wellness CompanyReviews of twc.health

I ordered a prescription drug on April 27, 2026. It was approved on April 28 by a physician. The doctor sent an email with instructions. Three weeks later, no delivery. No communication stating that there was a back log. No tracking number. I called customer service and explained that I was leaving for the summer and would not be at the delivery address after May 20. There was no good explanation for why I had not received the product. My credit card had been charged immediately when the order was placed. I tried to get a delivery address change but was then told that the doctor that had approved the RX was not licensed in the state that I would be residing in until September. After at least 3 or 4 calls to customer service I asked that the order be canceled and a credit be issued on my credit card. The agent assured me that the cancellation was done. I asked for an email confirmation of cancellation which I never received. Finally, I initiated a dispute on my credit card. I have a credit at this time from Citibank card until this is worked out with the Wellness Company. What a hassle. Now, I received an email from the logistics company saying that the item has shipped TO THE WRONG ADDRESS WHERE I WILL NOT BE AT UNTIL SEPTEMBER! I believe that the Wellness Company needs to get a new method for customer service and get a better system worked out. They grew too fast and cannot keep up with orders. I would never have imagined that ordering on April 27 I would not have the product by the time I was leaving , May 20. Amazon can ship in 24 hours. JA

I believe The Wellness Company serves a very important need in our country. I believe in it’s mission and am thankful for the services they provide. That being said we were very disappointed with the service we received. We ordered an Emergency Travel Kit weeks before our trip and were assured we’d receive it in time. However, We did not receive it in time for our trip despite our efforts to communicate with the company. Again someone assured us we’d receive it in time but we did not. We are unable to receive a refund.

Ordered an emergency kit - Been 5 weeks since dr approval and still nothing. Ive emailed several times...keep getting the run around ...still not product - Filed claim with CC! Fraud Company!

2 months ago I ordered, and was immediately charged for, an Emergency's Kit I’ve reached out 4 times to customer service I received 3 form emails (AI?) stating they are “ working on it” I called customer service, spoke with a live person, who confirmed my order and payment, and said they were very backed up with orders and were “working on it” I requested a refund, no response. Their commercials are frequent, and state the orders are delivered “fast” to your door I’ve been scammed.

The experience was so simple and easy. I don't do a lot of online but, it was easy for me no help needed.

After several disappointing calls with customer service, I finally had the assistance of Christina, who was meticulously in documenting my many concerns. She expedited each issue, and personally followed up with me as each issue was addressed. She alone is the reason a 5 star rating is issued, vs a 1 star with a lengthy detailed rant. I love the quality of the products offered through TWC, it’s just sad they were not adequately staffed to handle the backlog of April, May orders. Again, thanks to Christina, my member website is now working correctly, and my backlogged subscriptions are now on track! Hopefully the added pharmacies to help with keep things going smoothly going forward.

Excellent service over the phone. The represenitive took care of all my needs

Order two prescription items and one supplement. The supplement arrived within 3 days. The first prescription item came after several emails and phone calls about two weeks later. The second prescription came about 3 weeks additional, of more calls and emails. I have order both prescription and supplements previously and did not have any issues. Customer service offered future discounts and even a partial refund. I just wanted my scripts filled, which eventually happened. Customers should make sure that a NP or MD makes contact with them, by making sure the medical evaluation is completed. Don't expect previous history data is adequate. The journey started 22 April 26 ending 30 May 2026. Will I have future purchases....YES. Will I keep copies of all receipts, emails, and phone calls, I did and will. Many thanks to Customer Service who worked with me, many of them. They responded to every communication and tried to expedite things!