The Wellness CompanyReviews of twc.health

Do NOT send these people money. I have been waiting on two wellness kits for two months. Customer service is worthless - all they will do is offer a $15 credit. They will not offer a refund. I am disputing with AMEX and, if that doesn’t work, I’ll sue in small claims. You’ve been warned.

Dont buy Ivermectim. Its not in stock. Been waiting over 2 months now. they just send robot annoying replies to your email. 600 dollars wasted

This company is running a scam! I ordered ivermectin/mebendazole over 6 weeks ago for a cost of $314.99. The company admitted to me via email that they've accepted more orders for ivermectin than they can fill, but they flat out refuse to accept a cancellation of my order and will not issue a refund. They claim the order cannot be cancelled once it has been sent to a pharmacy. Of course it can be cancelled! I filed a Better Business Bureau complaint, which remains unanswered by TWC. This is not a good company to do business with. They obviously care more about their profits than they do their customers. They know that people are using their parasite cleanse off label to treat cancer! I find it disgusting that they are taking advantage of cancer patients who are no doubt at a desperate point in their lives! AVOID THIS COMPANY AT ALL COSTS!! THEY'LL TAKE YOUR MONEY AND GIVE YOU NOTHING BUT EMPTY PROMISES IN RETURN!

CAUTION: I have been waiting for over 5 WEEKS and no shipping information to date after 3 support contacts that instantly reply with "sorry for the delay, will escalate" but nothing never happens! FRAUDALENT advertising and service. You are billed instantly but never receive your product - contacting them does nothing. Makes you wonder if even the pills they offer are legitimate! BUYER BEWARE

I ordered 4 kits bc I’m overseas 200+ days a year. I ordered 2 emergency kits and 2 pandemic kits. I placed my order May 11, 2026 and called their customer service to complain that I’d not received any tracking number or updates. I was told that it is hard to ship these meds and to be patient and maybe in another week if I haven’t received any updates to call them again. On June 10th, 2026 I wrote to the company (to begin my paper trail realizing at this point that they are either scammers or totally incompetent) and was again thanked for my patience and advised to wait. I ONLY USE PAYPAL when purchasing from online vendors because I know that PayPal has the best dispute center and resolution team. I went through PayPal dispute and resolution center and 12 hours after escalating my claim via PayPal I was refunded my money in full. TWC tried to get me to not escalate my claim and to click “resolved” and go private through them which of course I would not do. I advised PayPal to get this terrible vendor off their trusted platform as they are likely preying on the public at large. TWC does not deserve the privilege of being on the PayPal platform. Very disappointing that a company so highly touted by that doctor whose name escapes me is actually scamming people and stealing their money. I may go to the nursing board website and complain against the prescribing provider as well due to she is probably a grifter as well.

My last order from Wellness Co got destroyed by the carrier I assume. I reported it to customer service along with some pictures and they responded quickly. After several email conversations they have replaced the order . Great customer service. Thank you Wellness Company

Customer service is top notch! I inquired about my order and a partial delivery, the response was quick, professional and my question answered in a very timely manner. There was constant follow up during the process to clarify and answer my question. The communication with both customer service and the medical doctors is exceptional!

My order was confirmed on April 22nd 2026 - money taken out of account. It is now June 13th and after numerous emails I am still no closer to receiving it. I get the same responses every time. ‘We completely understand your frustration and have your order prioritized’ etc etc. Good luck - hopefully you will have better luck than me.