The Wellness CompanyReviews of twc.health

I bought two products that came with very little information on usage. I tried emailing and calling the company- the first email said I had to pay for a consultation to get my question answered. The second one said this: "We do not support or recommend (that product) at this time. It is sold as a supplement and I cannot legally advise use of it"- that is copied and pasted from the email. When I finally got a rep on the phone, I requested a refund on the order I'd received the 9 days before, but the rep said their policy is "NO REFUNDS". I told him that since they do not "support or recommend" their own products to be used, that it's unethical and probably illegal to do so without the possibility of a refund...no change. If that isn't a company pulling a scam, I don't know what is. If you go to the Dr Drew website, there is a link there to this site, so I now have my doubts about him, too.

Thank you for asking about my experience and thank you for being willing to continually improve. I have received multiple follow-up contacts to verify satisfaction. For the most part, my experience has been good. Ordering the product went well. The communications with Dr. went well and he was very helpful. The receipt of the product took longer than anticipated and I started much later in the month than planned. The delivery of the product presented an issue due to not knowing it would be sent in two separate shipments. The local phone number for the Pharmacy was 100% ineffective and caused much anxiety and frustration. The response from sending an email to “support @twc.com” took longer than expected. I sought out an answer before a response was received. The contact at the 1-800 phone number for the pharmacy was very helpful and provided the needed information. ALL of the issues could have been resolved with simply providing additional communication of both: timelines for responding and shipping; as well as the fact a 3 pack cannot be shipped all at the same time. There should also be information provided about the amount/volume of product dispensed with each application.

Foreign call center with people that don't know a thing about the products and can barely speak English. Unacceptable for health supplements! I asked if product is safe to ship to AZ in the extreme heat and I was told I needed to pay/have a doctor appt to get an answer. I do not trust this company as they clearly don't care about the customer, they are just out to make a buck!

I Order a prescription spoke with a Dr. on May 21 paid $540 was not told this product was on back order, I've emailed them many times have been referred to a "higher up department twice", NO CALL BACKS, I've called, I've been hung up on! Nothing No will tell me when I will get my product!! The worst!! I will never buy from them again!! I was told they are trying to get better at being transparent, really? Just tell me when I can expect my product that I purchased that's all I need. Seriously, They can take your money but don't have to produce a product?

Customer service was great. Had a little issue (my problem) it was resolved quickly and shipment began immediately. I received the product in a timely manner. Ty

Ordered an Emergency Medical kit and was charged. Never received it. Contacted company and was told that I was beyond their 30 day refund policy so refused to refund me. They have still not sent me the kit.

I was looking to add Urolithin A and Methylene Blue to my regimen, so I was excited to find Recharge, which included both—even though it contained magnesium stearate. Thankfully, I double-checked before reordering the next month. The formula had completely changed: Urolithin A was gone, replaced with NAD and PQQ. If you’re going to overhaul the ingredients like that, especially when you offer other products with Methylene Blue, change the name. Sure, those are good ingredients, just not what I wanted. It felt deceptive. I won’t be ordering from them again.

I purchased the product Restful Sleep from The Wellness Company fir $54.99 quite expensive for a Sleep aid product, buy when you struggle with a having a good night of uninterrupted Sleep you will sometime pay that higher price. But this product is not worth the investment At ALL!! Don't waste your money. Number 1 the pills smell absolutely horrible, and taste bad, but most importantly they don't work, that don't even make you relax, sleepy, drozy, just absolutely nothing do they do. There is no refunds once opened, so please please do not waste your money. SO VERY DISAPPOINTED 😞!!!