I have ordered a medical emergency kit, bee pollen, and some of their supplements. I got a caring, helpful, timely response regarding a question I had regarding how to find a certain type of oncologist. TWC seems very professional.
I love the doctors (like Dr. McCullough, Dr. Drew) associated with TWC! They are experienced and smart!
Response from The Wellness CompanyOct 26, 2025
Thank you for these uplifting words. Reviews like this really energize our team and brighten our day. We're so happy that you had a great experience and appreciate your support of The Wellness Company. TWC Team
DO
Dorothy
I have been getting my health care…
I have been getting my health care needs met by Wellness Company for the last 3years. They are fabulous. I keep my wellness pharmaceuticals up to date easily by contacting the company by texts and email when the meds, I have ordered, in the past, have expired due to my not needing them or I expiration dates on the meds. I cannot recommend them highly enough. They are easy & simple to use and they have excellent staff on hand.
I recommend you give them a try.
Dorothy Pongracz
Response from The Wellness CompanyOct 26, 2025
Thank you for taking time to write this thoughtful review. Your feedback is incredibly meaningful to our entire team. We're pleased that you had a positive experience and thank you for supporting our mission. TWC Team
JW
J W.
The customer service was unprofessional, rude.
The customer service was a nightmare. The Doctor was GREAT. I ordered ivermectin cream, they charged me. After a few weeks, I didn't realize I needed to talk to a Dr before they shipped it as there was zero communication on that, no email, no text until I received a random text stating that because I didn't keep the tele appointment they were cancelling my perscription. I immediately clicked on the link and was connected to the Dr but TWC had already cancelled it and there was nothing the Dr could do.
He suggested that I call them to have them reopen the order for him to follow through. Which I did, but it took five phone calls to the company to get them to successfully fulfill the order. Five phone calls of , barely understandable agents, or disconnections, or being told one thing when it was another, to "lines too busy, try again later". It took a lot of my time and aggravation. Not a something you want to worry about when you are talking about your health. It is my understanding the company is so busy and implementing new systems, but that is no excuse. If the Dr hadn't been so patient and I had not been so persistent with the company itself, I would have lost $300. Once the order goes through, they don't refund apparently. I thought this was a reputable company. I will need to find a new one moving forward.
Response from The Wellness CompanyOct 26, 2025
Thank you for reaching out and bringing this to our attention. I'm truly sorry to hear that your experience with The Wellness Company fell short of what we strive to provide. We take your feedback very seriously and want to investigate what happened. I've sent a request for your order details. Once you provide that information, we'll be able to review your account and look deeper into this matter. We appreciate your patience as we address this matter. Best regards, TWC Team
SB
SB
The Wellness Company is an incredible…
The Wellness Company is an incredible company with the highest quality of products. Their customer support is fantastic with prompt responses. I’m a verified loyal customer.
Highly recommend
Response from The Wellness CompanyOct 26, 2025
Thank you for sharing your positive experience. These reviews truly inspire our team and remind us why we do what we do. We're grateful that you had a wonderful experience and thank you for your support. TWC Team
KH
KA H.
Great Initial Contact
All contact so far has been very courteous and timely. They have shown genuine concern for my wife's current medical struggle. Someone very quickly corrected a mistake I made on the intake form. Looking forward to the initial consultation.
Response from The Wellness CompanyOct 26, 2025
Thank you for these uplifting words. Reviews like this really energize our team and brighten our day. We're so happy that you had a good experience and appreciate your support of The Wellness Company. TWC Team
BC
Brian C.
DO NOT ORDER FROM THEM!
DO NOT ORDER FROM THEM!
If you make a mistake in your order your automatically out your money. There is so much fine print in their system just so they can keep at least $50 dollars of your money.
Their system would not let me complete my order so I decided to cancel.
Good luck with that circle jerk of phone calls and pointing fingers. In the end they kept $50 of my money. Do not roll the dice with your money not worth it.
Response from The Wellness CompanyOct 26, 2025
We hope this message finds you well. We appreciate the opportunity to address your concerns and provide clarity on the situation regarding your recent order with The Wellness Company (TWC).
Thank you for reaching out. According to our records, you completed the intake form for your order, and your assigned provider made multiple attempts to connect with you. When contact was finally established, you requested to cancel your order.
Based on our Terms and Conditions, a service fee applies in cases where an order is canceled after the intake process has been completed and provider outreach has begun. This policy is clearly outlined in our Refund Policy, which is accessible on our website and displayed both above and below the payment button during checkout.
We understand this may be frustrating, and we're here to address any questions you may have about our policies. Please let us know if there's anything we can clarify or if you'd like to discuss this further.
We sincerely hope that this explanation provides clarity on the situation. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Best Regards, TWC TEAM
CM
Cameron M.
I cannot trust this company
They are scumbags! I want to Order drop, do not want a subscription. I just want to lose 12 lbs which l can't do on my own.
They DO NOT ANSWER THEIR PHONE.
I am devasted and l want ALL THEIR COMMERCIALS REMOVED FROM FOX NEWS. They are liars. I only wanted to pay $399 with the hundred dollars off from Fox News.
Response from The Wellness CompanyOct 26, 2025
We hope this message finds you well. We appreciate the opportunity to address your concerns and provide clarity on the situation regarding your recent order with The Wellness Company (TWC).
We sincerely apologize for any confusion regarding the DROP subscription. We want to ensure you have a clear understanding of how our subscription process works.DROP is only offered as a subscription-based product. During checkout, if purchasing from a computer, the purchase button clearly states "Start My Subscription" to indicate that you're enrolling in a recurring delivery. If purchasing form your phone the Drop is immediately added to your cart and under the product it shows your subscription auto renewal date.Additionally, we send a reminder email 3 days before each automatic renewal to keep you informed. You have the flexibility to cancel your subscription at any time before the order is automatically renewed.We understand that subscription terms can sometimes be unclear, and we're truly sorry if this wasn't communicated as effectively as it should have been.
We sincerely hope that this explanation provides clarity on the situation. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for your understanding and for giving us the opportunity to address this matter.
Best Regards, TWC Team
ES
Esther
Thank you
Thank you for getting back
Response from The Wellness CompanyOct 26, 2025
Thank you for your review. We're so pleased that you had a positive experience and thank you for supporting The Wellness Company. TWC Team
