Worked with Phillip in customer service. Had a complicated situation on an order, finally found the best way to resolve it. My own inexperience with such situations made it all take longer, but Phillip was very patient and polite, kept coming back and we got the issue resolved to my satisfaction.
Response from The Wellness CompanyOct 13, 2025
Thank you for your heartfelt review. Your kind words mean so much to all of us here. We're overjoyed that you had such a positive experience and are thankful for your ongoing support.
Best Regards ,
TWC Team
JC
Jennifer C.
Beware shopping at the wellness company…
Beware shopping at the wellness company They just took $50 out of an order their system was unable to fulfill. They said it's their policy to cover the overhead associated but through no fault of my own they were unable to fufill the order. Terrible customer service too. Obviously outsourced to another country and they didn't care one bit about the customer.
LR
Linda R.
Great and timely customer service
Great and timely customer service. Easy to communicate.
Response from The Wellness CompanyOct 13, 2025
Thank you for your kind feedback. Your words mean more to our team than you know. We're delighted that you had such a good experience with us and are grateful for your continued support.
Best Regards,
TWC Team
SM
Susan M.
Don’t buy from this company
Don’t buy from this company. I ordered a wellness kit containing eight meds. I am allergenic to a couple of the meds but they don’t offer a substitute. They ship six meds. They charge you for a full kit. They bury their disclosures so they are difficult to locate. Even if I wanted to cancel my order I am still charged for a consult and handling fees. Very poor customer service and not helpful. I try contacting and never connected to a rep. I emailed questions and concerns and no response. I’m sure I was sent meds that can be bought over the counter. A good concept but some other company needs to open and be more helpful and way cheaper. Don’t buy anything from these people!! I
Response from The Wellness CompanyOct 12, 2025
We sincerely apologize for any inconvenience or confusion caused by the omission of a medication due to your Allergy. At The Wellness Company, we value transparency in all of our transactions and policies. As a result, we have prominently displayed our policy on omitting medication in case of an allergy or medical contradiction on our website. This policy can be found on each emergency kit webpage and within our Refund policy to ensure that our customers are fully informed PRIOR to their purchase.
Just a friendly reminder, It is mentioned on our website that we are unable to offer substitutions for omitted medications in cases of allergies or medical contradictions. This is why we kindly recommend that all of our customers carefully review all the information provided on our website about our products, so that they may be fully informed about our policies and requirements before making a purchase.
We genuinely value you and are sorry for any misunderstanding regarding our refund policy. If you need any further assistance or have any concerns, please don't hesitate to reach out to our customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
LG
Lisa G.
Medications expire…..
Why would anyone make this kind of investment with medications that would expire within 12-18 months?
Response from The Wellness CompanyOct 12, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC).
I am sorry for any confusion, however, I wanted to clarify the expiration dates on medications can vary depending on the pharmacy's inventory. While the length of the expiration date may differ for each medication and formulation, most medications, including antibiotics, typically have a shelf life of approximately 1-2 years.
To ensure the best shelf life for your medications, it is recommended to store them in air-tight containers in a cool and dry place. However, please keep in mind that storage requirements may vary for different medications, so it is best to consult with your healthcare provider for proper storage instructions.
Information about the FDA’s Shelf-Life Extension Program may be found within the Guidebook (included within the kit) and at the following link below:
https://www.fda.gov/emergency-preparedness-and-response/mcm-legal-regulatory-and-policy-framework/expiration-dating-extension
If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
CK
Carrie K.
TOTAL SCAM
TOTAL SCAM! Do NOT buy anything from this company. They will take your money and never send you your product. Then when you want a refund, they will tell you they'll give you in store credit. Wow! I'm embarrassed that I trusted this company!
Response from The Wellness CompanyOct 12, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC).
Our records show that your order has been delivered 10/8/25. Tracking was sent via email and text message.
If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
CA
Caleb
Ignored me and my refund request and
Asked for a refund after I ordered an emergency kit from them. They had not reviewed my intake form or sent the package out. I sent 2 emails and called and called. Just got ignored. They finally responded after my package was delivered saying they can't issue a refund! LOL they are a scam. Money hungry. Everyone should go to BBB and leave a bad review as well because this will affect them if they get enough negative reviews on there.
Response from The Wellness CompanyOct 13, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC).
Our records show that you have completed and submitted the medical intake form and signed the attestation, your order has proceeded through our fulfillment process.
As outlined in the attestation you signed "I understand that by filling out this form, a clinical provider will determine the suitability of the requested prescriptions for me based upon the information that I have provided. If deemed suitable, my request will be non-refundable."
Your provider has already verified your prescriptions and approved your order for processing and your order has been delivered to the address you have provided on your Medical Intake form, due to this we cannot reverse this transaction.
For your reference, please review our complete refund policy at : Shipping policy– The Wellness Company
We genuinely value you and are sorry for any misunderstanding regarding our refund policy. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
TE
Terry
I purchased Recharge a few months ago…
I purchased Recharge a few months ago and my Dr just put me on Crestor. I called Wellness Company to see if there were any complications taking the two of them together. Their response was you will need to talk to a medical person at our company. So $74 later I spoke with such person. Moral of the story they get you coming and going with more expense when they should allow a conversation with a Dr. for free.
Nope you get someone that isn’t even a board certified Dr.or they refer you back to your own Dr.. I am very disappointed to say the least and will not be doing business with them anymore.
Response from The Wellness CompanyOct 12, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC).
Our customer support agents are not medical professionals and therefore are unable to provide medical advice. For your safety, we kindly recommend consulting with a healthcare professional before purchasing if you have any concerns about potential medical contraindications with our products.
This precaution helps ensure that our products are appropriate for your individual health needs and circumstances.
If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
