TurmerryReviews of turmerry.com

I had a good experience with this company - ordered a single sized mattress topper for my daughter to take to college - it arrived within three days....then we suddenly found out that her bed would be full sized. I quickly ordered a full sized topper and asked if Turmerry would send me a mailing label to return the single sized one. They did so immediately. We received the full sized topper within three days - I returned the singled sized topper and was refunded for it. My daughter says her bed is super comfy with this topper!! Grateful to find a reasonably priced latex one.

I loved the natural dyed sheets I got from the start for the superb fit for our Ghostbed mattress and their comfort. They continue to be my favorite after several washings. I have not had to deal with customer service so I can't speak to those reviews but the sheets were delivered quickly and as advertised.

You guys just don’t know the truth about this company. I worked there for 5 months. The owner is nothing but about money. They don’t care about the employees. Offering no health insurance. I got sick and missed a few days and didn’t ask if I was ok or anything. Said my doctors note was incomplete. They will send you the wrong firmness if you threaten to cancel your order. I’ve seen it with my own eyes. Do yourself a favor and don’t deal with these people, they will cheat you if you let them!!!!!

I ordered the disposable masks. They arrived in a dark green plastic mailer. Inside was a smashed carton with the sides open. Inside that lay a bunch of unsealed masks dumped together and smashed as though I am really going to put this unsanitary item on my face. I have never seen such a trashy display of masks sent as this one is- like buying a Milkway Bar without the wrapper sealing it. Do not care where they were made - they are unhygienic as though from third world ! .

Be 100% sure you will not be returning the merchandise. I purchased 4 latex pillows and I am returning 3 of the 4 (2- standard and 1-Q). There are hoops to go through to finally get an address for returns and CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING. I was quoted $79 by the post office and $90 by UPS to return the package. None of this is clear on their website. I am beyond frustrated and sadly will not refer anyone to this company even though I was excited about the certifications they have for their latex products.

This mattress topper made my hip pain disappear!! We recently bought a wonderful mattress from Saatva, but post-hysterectomy, it was not enough. I heard tell that a mattress topper might be the key to alleviating my pain, so after researching, I decided to go with a Turmerry 2”, medium squish, topper. I will agree with the other bad customer service reviews. I did get an order confirmation email, and then crickets for weeks… I emailed, and still crickets… I decided after going in and reading more reviews about how wonderful the product was, to stick it out and try to get my topper instead of fighting for a refund. I emailed one more time and finally got a response. I had my topper the next day. I’m glad I stuck it out, for sure, but Turmerry does need to up their communication game. Get it together, Turmerry! Your customers’ positive experiences will lead to more customers!! 🤑

TERRIBLE CUSTOMER SERVICE! I ordered this product 5 weeks ago and have not received. There was no email confirmation and still have not received confirmation of product being sent out. I wrote an email and didn’t get an answer for 4 days. When I did I was told at week 4 that my shipment is coming in and would be sent out as priority. It has now been 2 more weeks since that email and have gotten nothing. Don’t order from this company

We ordered a pillow case it it worked great for our organic latex filling. The service was prompt and on time. I would order again.