TurmerryReviews of turmerry.com

I’m hopeful to be able to improve this rating; however, for now, their customer service is, as noted elsewhere, lacking. I placed an order In early December and was given a delivery date within a week. When it had not shipped 10 days later, I contacted them and was told I would have my purchase by the end of that week. When, a week later, I had still not received shipping notification, I contacted customer service again and was told they had none in stock and were waiting for another shipment in another 7-10 days. I fully understand fulfillment issues; my problem with this company is that they never communicate; why do I need to repeatedly reach out to them to know about delays? They keep offering me money off my next purchase; pretty funny (in a sad way!) since they haven’t been able to deliver my first purchase yet!

I know where all my mattresses, bed linens, and toppers will come from.... from now on. Turmerry! First, the people in customer service are professional, kind and considerate - think: "I'm the only customer they're going to have today, and nothing is more important than me and what I want." Because this is how I was treated. Now, on to the real show. My topper that I received is.... well, "sweet dreams" I had no idea that it could make such a difference in my life. My husband, with multiple surgeries as well as a pulmonary embolism not only wanted but NEEDED a softer mattress. This topper came and literally changed our lives. Perfect. AND....it's easy enough for one person to handle. I can't say enough good. Thumbs up. Oh, and my life--my nights? Well, I sleep on a billowy cloud, and I do have sweet dreams.

The shopping , order process, website and product are great. I was so pleased that the mattress topper fit exact to my California King mattress. I was very happy to place this order and support this company. I look forward to many years with the pillows and mattress topper. I loved how all the items came already in soft cotton covers and everything was packed with care. I will refer people to this site.

I did my research before ordering a natural latex topper from Turmerry. That's especially important when ordering bedding online. I looked at a variety of latex types to understand what bedding latex looked like, and what the different densities felt like. I ordered 2- 2" Dunlop latex toppers from Turmerry's..a firm and a medium. After ordering they were here about 2 weeks later shipped from cross country. Turmerry's notified me when they were shipped, and I kept track of the shipment. The hardest part was opening the plastic packages used to wrap and ship them, but once out the toppers were not that difficult for me to handle. Note that "soft" density latex will weigh less than a "firm" latex. Also, a king size will weigh more than a single or queen, so if you are a frail senior you may need a little help placing it on your bed. Also know that natural latex is not like cheap synthetic foam. Not even comparable. Natural latex is much denser, and will give the kind of support one needs in bed, and will hold up longer. Couldn't be happier about my product choices...the latex toppers have made my sleeping experience sooo much nicer. They feel great, there is no discernable odor, and it is not hot to sleep on.

Final update: finally refunded on 1/14 (a full month after I was told I'd have a refund for a canceled order) after emailing customer service twice more. No one should have to spend this much time prodding a company to take care of its business. Update: I was advised in an email that they would make this right and process the refund. I will update again if that happens. Placed an order for a mattress topper that promised "same-day shipping" and when I found out the next day that the item was back-ordered I requested it be canceled... twice! The first request got me a response that the item was back-ordered and they would send me a tracking number once shipped - I emailed back explaining that I am not looking for tracking information, I want the order canceled and was finally told that it would be forwarded and canceled ASAP. That was on 11/29. On 12/10 I received an email saying that my item was about to be shipped out. I, again, emailed customer service with the screenshots of the previous conversation and they acknowledged fault but then advised that I have to return the item after receipt and they were going to email me a return label. I now have the burden of having to find a printer to print this label and then bring it into a FedEx drop-off to return it and they did not even tell me if it was going to be paid for or not and it takes days to get a response from customer service and who knows if that response will even make sense! I will never do business with this company again. It's really sad that so many companies are like this now and it is so hard to find a decent product and service.

The most HORRIBLE experience I have ever had! I have been attempting to purchase from small and minority businesses. I recently purchased new bedroom furniture and was looking for the perfect pillows not only to add to the aesthetics of my décor but also provide comfort for the herniated disc in my neck. My only wish is I would have been wise enough to let their poor customer service be an example of why "not" to shop with them. The website is horrible and difficult to understand, with generic pics that do not outline the products. After weeks of waiting for someone to respond to my product inquiry calls with no luck, I finally email and get responses that were vague and NEVER mention “you better love what you buy because we won’t take it back”! Then I wait weeks for the items to finally ship with no communication until once again I email the company for an update. And when I finally receive the product and immediately know it is not what I am looking for, I discover I have to submit a “request” for a return. And if that is not enough, I find out I did not read some hidden policy listed beneath a section outlining returns for “mattress toppers”. The average person purchases pillows in sets, so why would they have a policy that you may only return “one” item per 12 months?! This lets me know they do not stand behind their products nor do they believe they make a product that one would truly love. I encourage you to stay away from this company with their poor service and questionable business practices. My rating is really ZERO stars!

Looking for a merino wool comforter. As I wear quite a lot of merino clothing. Insulates when wet etc etc. Really like it. Sooo. thought I'd try merino wool comforter. Did search etc and settled to purchase one off Turmerry. Also bought a organic cotton duvet. Received it promptly, cute how it was wrapped in paper and a nice cotton bag. All organic. No plastic. Love it. Warm comfortable and breaths. 3 days later bought a second set. Gonna purchase set for every bedroom in house. I have a $1000 down comforter and I like the merino wool one way better. Just as warm and you don't sweat to death as night goes on.

Bought a topper and received it promptly, great service and quality. Got a 2" but after a month wife decided we need the 3" due to her having hip problems. Contacted Turmerry, they explained they have a donation policy for returns. So we donated the 2" topper to a church and they processed the refund the same day and I purchased the 3" . Their service is excellent, I would recommend their company and products to anyone.