Akitamom
Turmerry inspires confidence in the buyer
What a plethora of information on their website! The articles and blog posts are so very informative and interesting. The sizes, densities and loft of their products are completely outlined and are true to measurement. Their return policies, organic certifications, and warranties are explained in full for those who take the time to read in advance. And if there are any questions, I've found that Jeff (a human!) will be happy to answer anything concern I have by the next business day! It has been 16 years that I've searched for a truly firm latex pillow. At least 8 times I've been disappointed, receiving what was labeled as "firm" but was in fact medium density at most. Finally a pillow worthy of the promise! Turmerry's firm pillow designation is a fine example of truth in advertising, and it is perfect for those needing that firmness and density for orthopedic support issues. I found Customer Service to be quick, helpful, interactive and friendly, and though I had to return my first pillow choice (MY fault, I failed to measure for loft - DOH!), the return process was seamless and without stress. This personal service is well beyond what I've experienced with any other online "bedding" store and I can't recommend this company enough. If I had not been so pleased when purchasing a pillow, I would not trust them with larger, pricier items. I'll soon be in the market for other products and Turmerry will be my go-to first stop for my return business.
