TurboTenantReviews of turbotenant.com

Response from TurboTenantFeb 29, 2024

Thank you for sharing your concerns, and we sincerely apologize for the difficulties you've encountered in reaching support and managing your information with our service. We aim to provide a seamless experience for both landlords and tenants. Tenants have access to chat support through the renter portal and are also welcome to reach out by email via [email protected]. Please reach out through one of these two methods and we would be happy to address any unresolved issues. Thank you.

Response from TurboTenantFeb 23, 2024

Hi Max, thank you for sharing your concerns regarding managing multiple accounts and the visibility of text messages. We take your feedback seriously and are actively addressing the issue you've encountered. Our team is aware of this situation and has confirmed that no data or messages are sent or visible across different TurboTenant landlord accounts. The visibility of old messages is linked to them being stored in the browser's memory or on your device. To help manage your accounts more securely, we recommend accessing each account in a separate browser session or through our mobile app, and regularly clearing your browser's cache. We're committed to maintaining a secure platform and are working on a permanent solution to improve account management. In the meantime, our support team has provided these temporary measures to assist you. If you need further assistance or have additional concerns, please reach out to our support team. We value your trust in our platform and thank you for your patience as we work to enhance your experience.

Response from TurboTenantFeb 1, 2024

Thank you for taking the time to share your detailed feedback as a premium user of TurboTenant. We’re genuinely sorry to hear that your experience hasn’t met your expectations, especially in terms of lead generation and the functionality of our platform. Your insights are invaluable to us as we continuously work to improve our services and offerings. We understand your comparison with Zillow and the challenges you've faced. While Zillow is a powerful tool for listing and finding tenants, TurboTenant is designed to provide a comprehensive property management solution that goes beyond listings. Our aim is to assist landlords at every step of the rental journey — from advertising vacancies and handling applications to signing leases and collecting rent. We've built TurboTenant to be an all-in-one platform, equipped with features like fast rent payouts, automatic reminders for rent payments, and thorough tenant screening processes. These tools are specifically designed to make property management more efficient and less time-consuming for landlords. We would appreciate the opportunity to discuss your concerns further and explore how we can make your experience with TurboTenant more valuable. Please feel free to reach out to our customer support team directly at [email protected]. Thank you again for your feedback. We’re committed to learning from your experience and making the necessary improvements to serve our users better.

Response from TurboTenantFeb 1, 2024

Thank you so much for taking the time to leave us a 5-star review Randy! We're delighted to hear that you found our platform easy to use and our videos helpful and practical. Our team puts a lot of effort into creating content that is not only informative but also accessible and relevant to our users' needs. Your positive feedback is a great encouragement to us. If there are any particular topics or features you'd like to see more of, please don't hesitate to share your suggestions.

Response from TurboTenantFeb 1, 2024

Thank you for your wonderful review Glenn! We're thrilled to hear that you found TurboTenant easy to use and that it delivered the results you were looking for.

Response from TurboTenantFeb 1, 2024

Thank you for your feedback! We're glad you found TurboTenant easy to navigate. We strive to create a user-friendly experience, and it's great to hear we're on the right track.

Response from TurboTenantFeb 1, 2024

Thank you so much for your incredible review! We're overjoyed to hear that our app has been a valuable tool.

Response from TurboTenantFeb 1, 2024

Thank you for your kind words! We're so glad to hear that our product is serving your needs effectively, especially as a new real estate investor. Our team is dedicated to creating solutions that are both easy to use and adaptable to our users' needs. If there's anything more we can do to help or if you have any feedback, please don't hesitate to reach out.