TurboTenantReviews of turbotenant.com

Response from TurboTenantJun 12, 2024

Thank you for your feedback. We are delighted to hear that TurboTenant has significantly eased your responsibilities as a landlord and instilled confidence in your compliance with legal requirements. We appreciate your continued trust and support!

Response from TurboTenantJun 12, 2024

Thank you for your positive review and valuable feedback. We are pleased to hear that you find TurboTenant to be a great resource for property management. We understand your concern regarding the use of only TransUnion for credit checks and tenant screening. While TransUnion provides a reliable part of the background check process, we recognize the importance of a comprehensive screening approach. Your feedback is important and we appreciate you sharing it with us. Thank you for being a part of the TurboTenant community. Should you have any further suggestions or need assistance, please do not hesitate to reach out.

Response from TurboTenantJun 12, 2024

Thank you for your positive feedback. Your satisfaction is our priority, and we are committed to providing the best tools and resources for property management. Should you have any further suggestions or need assistance, please do not hesitate to reach out. Thank you for choosing TurboTenant!

Response from TurboTenantMay 30, 2024

Thank you for your positive feedback! Your satisfaction is our top priority, and we're committed to providing the best experience for our users. If you have any suggestions or need assistance, please don't hesitate to reach out. Happy property managing!

Response from TurboTenantMay 24, 2024

Thank you for sharing your experience and concerns. We sincerely apologize for the frustration and inconvenience you have faced. Unfortunately, TurboTenant does not have control over the dispute process. Our payment processor does not allow us to submit evidence for this type of dispute. We are merely notified of the dispute, and the renter's financial institution is responsible for investigating the claim and determining its credibility. Per our Terms of Use, once TurboTenant is notified of a dispute, we are obligated to reverse funds from the associated landlord account. This was agreed to when signing up for your TurboTenant. We understand that you believe the renter submitted these disputes fraudulently. In such cases, we recommend pursuing legal action against the renter if they are unwilling to return the funds. Please review your state-specific landlord-tenant laws for additional guidance on the appropriate steps to take. We value your feedback and are continually working to improve our services and support. If you have any further questions or need additional assistance, please contact our support team at [email protected]. Thank you for your understanding.

Response from TurboTenantMay 24, 2024

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had an excellent experience with TurboTenant. Our team is dedicated to providing the best possible service and it's always rewarding to hear that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

Response from TurboTenantMar 25, 2024

We are truly sorry to hear about your frustrations with our site and customer service. This is certainly not the experience we want any of our users to have. We would greatly appreciate the opportunity to address and resolve these issues directly. Could you please reach out to us with more details about your experience? Please reach out to us at [email protected] or via live chat at your earliest convenience. Your satisfaction is our top priority, and we're here to help in any way we can.

Response from TurboTenantMar 19, 2024

We're thrilled to hear that you're enjoying the ease of use and the dashboard features of TurboTenant! It's fantastic to know that our app has been able to provide you with a user-friendly experience. If you have any further feedback, suggestions, or features you'd love to see added to enhance your experience even more, please don't hesitate to reach out to us. Your satisfaction and feedback are incredibly important to us as we continue to improve and cater to our users' needs.