TurboTenantFree landlord software for owners and property managers to market rental properties, screen tenants (get credit reports and criminal background checks), collect online rental applications and online rent payments. 100% free for landlords.
TurboTenant (turbotenant.com) has 656 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Dr D.
No problems yet
Response from TurboTenantAug 19, 2024
Thank you for sharing your experience! We're glad to hear that everything has been smooth so far. If you ever need assistance or have any questions, we're here to help. Thanks for choosing TurboTenant!
Danny B.
Turbo Tenant billed me twice, $55 each time for a rental application for a property that was not even it's listing! I want my money back.
Response from TurboTenantAug 16, 2024
Hi Danny. We're sorry to hear about this issue. Please reach out to our support team at [email protected] with the details, and we'll work to resolve this as quickly as possible. We apologize for any inconvenience this may have caused.
Joyce G.
Good And easy to use
Response from TurboTenantAug 14, 2024
Thank you for your positive feedback! We’re thrilled to hear that you find TurboTenant easy to use. If you ever have any questions or suggestions on how we can make your experience even better, don’t hesitate to reach out. We’re here to support you every step of the way!
Khalilah B.
Beware of Turbo Tenant they take fees for fraud properties on their site. I will be speaking to the news media soon about Turbo Tenant. My name is Ajeenah Murarsheed. My sister name is Khalilah Brown. We had applied for 2 properties on Turbo Tenant website last month. I have paid application fees and background screen fees through your website Turbo tenant. It has been a week and I have not heard back from the 2 landlords for both properties yet. I'm very concerned and upset because I sent messages to both landlords 2 days ago through your website. Turbo Tenant needs to be blasted on Televisión and on CNN. Turbo Tenant is a scammer that use fake properties on their site. I asked Turbo Tenant to refund my money $120.00 and they refused to do so. I paid $60.00 per application fee on these crooks websites.
Response from TurboTenantAug 14, 2024
Hi Khalilah. Thank you for bringing this to our attention, and we're truly sorry for the experience you and your sister had. We want to assure you that TurboTenant is not a scam, and we take these concerns very seriously. TurboTenant acts as a platform that connects landlords and tenants. We are not directly involved in the management or ownership of the properties listed on our site. Our role is to facilitate the process by providing tools and resources for both parties. We understand how frustrating it is when a landlord doesn't respond, and we apologize for any inconvenience this has caused. Regarding the properties you applied for, we can confirm that landlords on our platform receive the applications and credit reports you submitted. However, we do not control how or when landlords respond. We recommend reaching out to our support team at [email protected] so we can investigate this matter further and assist you in any way possible. Your experience is important to us, and we want to ensure that you feel confident using TurboTenant. Please contact our support team, and we'll do our best to address your concerns promptly.
David
I've never been a landlord before. This is one less headache. Thank you!
Response from TurboTenantAug 1, 2024
Thank you so much for your kind words! We're thrilled to hear that TurboTenant has made your experience as a new landlord easier. Our goal is to simplify property management, so it's great to know we're helping you avoid headaches. If you have any questions or need further assistance, we're here to help.
Jeremi R.
I run a legitimate HIGH QUALITY/HIGH STANDARDS property management company. We are member of the American Apartment Owners Association, the National Association of Residential Property Managers, and member of various local real estate and landlords associations. I signed up for the first time this morning... Listed a single unit to test their services out... and within 20 minutes got a notification my account had been locked. I emailed customer service, which actually responded back pretty quickly and friendly. They requested documentation I was authorized to list the unit for rent. I gave them copies of my photo ID, a copy of the leasing agreement with the owner, and a copy of the legal entity certificate for my business. Got an email back from one of the "Trust and Safety" members with the reply "Hello, Thank you for reaching out to TurboTenant Customer Support. My name is Christina, and I will be stepping in for Jeny today. I appreciate you taking the time to provide these verification documents. After reviewing the documents and the associated account per our security protocols, we will not be enabling your account to market your listings through TurboTenant. Regards," No explanation..... crickets.... will not reply back to emails asking what I did wrong!... I didn't do anything!!!!... lol... this is crazy! No number to call.... No way to appeal or figure out what the reason is or where I went wrong.... Just "Bye now!" Just read other reviews all over the internet that aren't mine.... MANY similar experiences AVOID TURBOTENANT LIKE THE PLAGUE! After their reply... I repeat... AVOID TURBOTENANT LIKE THE PLAGUE... They're clearly retahrded
Response from TurboTenantJul 29, 2024
Hi Jeremi. Thank you for sharing your experience. We sincerely apologize for any frustration and inconvenience you've encountered. At TurboTenant, we are committed to maintaining a secure and reliable platform for all our users, which includes a stringent verification process for listing properties. While we appreciate the high standards and credentials of your property management company, we must follow our security protocols to ensure the integrity of our platform. In some cases, we may decide to keep an account closed if it does not meet our security criteria. Unfortunately, we cannot always provide detailed explanations for these decisions to protect our internal processes and overall platform security. We understand this may be disappointing, and we genuinely regret any inconvenience this has caused. If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer service team. Thank you for your understanding.
Bob M.
Turbo Tenant has made my property management streamlined and easy. Their platform is easy to use and works well. Their advertising generated qualified applicants. Their customer service and support is excellent.
Response from TurboTenantJul 25, 2024
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that TurboTenant has helped streamline your property management and made the process easier for you. Our team works hard to create an intuitive platform and provide top-notch customer support. We're also glad to know that our advertising services have brought you qualified applicants. If you have any suggestions or need further assistance, feel free to reach out.
Robbin C.
Communication has always been great! My questions were answered and a plan was made to send me email regarding my request. I love your company and the service you provided to me. Thank you.
Response from TurboTenantJul 22, 2024
Thank you for your wonderful feedback! We’re delighted to hear that you’ve had a positive experience with our communication and service. Our team is dedicated to providing top-notch support, and it's great to know we were able to assist you effectively. If you have any further questions or need any additional help, please don’t hesitate to reach out. We appreciate your support and love having you as part of the TurboTenant community!
