I love how responsive the customer service agents are!
I love how responsive the customer service team is! They typically respond to my inquiries within 24 hours and they always have a solution to my issues. They give me clear and concise answers and is happy to explain things in a way that makes sense! I am a new landlord and I hope to purchase more properties and TurboTenant makes the administrative side to this job very easy!
Response from TurboTenantNov 1, 2024
We’re thrilled to hear that TurboTenant has made things easier for you as a new landlord! Congrats on your first property, and we’re excited to be part of your journey as you grow your portfolio.
AV
AV
They hold your deposits for a week…
They hold your deposits for a week before it reaches your bank. They are also charging the tenants to use the payment feature. So they are double dipping. Holding your funds to earn interests before depositing it to your account a little over a week after. So you are interests earning using this "free" service.
My other 3 tenants use Venmo which is free for both LL and tenants. It's also a lot faster, usually reaches your account the next day. I will ask my current tenant to switch over to Venmo beginning of next year.
I mainly use this site to receive rent. I paid for their lease contract as a 1 time fee. But I will most likely not use this service again. They hold your funds for way too long. If Venmo can deposit next day, so can TurboTenant.
Response from TurboTenantOct 4, 2024
Thank you for your feedback. We want to clarify a few points about our payment processing. The $2 ACH fee is simply to cover the costs we incur from processing ACH payments, and this fee can be waived if landlords subscribe to our premium plan. Alternatively, landlords have the option to absorb the fee themselves if they prefer not to pass it on to their tenants.
As for the deposit timeline, with our premium subscription, landlords can benefit from expedited payments, ensuring funds reach your account faster. While services like Venmo work well for some, our platform offers additional features designed to simplify property management, such as lease agreements, tenant screening, and more, all in one place.
We appreciate you using TurboTenant and understand that every landlord has unique needs. If you ever reconsider, our team is here to help ensure a smooth experience.
JE
Jeanette
Excellent customer service
Excellent customer service
Response from TurboTenantOct 3, 2024
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Providing top-notch support is a priority for us, and we're happy we could assist you. If you ever need anything else, don’t hesitate to reach out!
ET
Eric T.
There is better software out there
There is better software out there, these guys are still learning and passing the buck off on the end user. They have a whole blog section of user requests for improvements they do nothing with. So you will encounter bugs and a confusing interface till they take some ownership. Great concept poor execution.
Response from TurboTenantSep 4, 2024
Thank you for taking the time to provide such detailed feedback. We're sorry to hear that your experience with TurboTenant hasn’t met your expectations. While we're continuously working on improvements, we understand how frustrating bugs and a confusing interface can be. Our team takes all user requests seriously, and we’re always looking for ways to enhance our platform. We’d love to learn more about the specific issues you’ve encountered so we can address them directly. Please feel free to reach out to us at [email protected]— your input is important to us as we continue to grow and improve.
IP
IPearl
TurboTenant checks all the boxes.
As a first-time independent landlord, I stumbled upon TurboTenant after becoming thoroughly frustrated with traditional property management companies, while not having the time or expertise to manage the rental process on my own. Everything with TurboTenant has been intuitive and easy so far. It checks all the boxes! I really appreciate that.
Response from TurboTenantAug 28, 2024
Thank you so much for your kind words! We're thrilled to hear that TurboTenant has made your journey as a first-time independent landlord smoother and more manageable. We're here to support you every step of the way, so if you ever have any questions or need assistance, don't hesitate to reach out. Happy renting!
XZ
XIAODONG Z.
Easy to use
Easy to use and is free.
Response from TurboTenantAug 26, 2024
Thank you for your kind words! We're thrilled to hear that you find TurboTenant easy to use and appreciate our free features. Our goal is to make property management as simple and accessible as possible, and it's great to know we're hitting the mark for you.
If you ever have any questions or need assistance, we're here to help. Thanks for choosing TurboTenant!
JB
Jack B.
Paid for a service I never received
I submitted a background screening for a property we own, but received the wrong email address from the tenant. After the tenant corrected their address, Turbotenant's system would never allow me to change it. Although it indicates I can, after many many attempts the system would simply not allow or perform the change. Thus the prospective tenants never received their email asking for screening approval. Turbotenant took my money, but never delivered a complete screening, even after emailing their support staff. I was forced to spend additional money - of my own - with another service.
Response from TurboTenantAug 26, 2024
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've faced. We understand how frustrating it must have been to encounter issues with updating the tenant's email address and not receiving the screening results you needed.
Our goal is to provide a seamless experience, and it’s clear we didn’t meet that expectation in this case. We apologize for any confusion or technical difficulties you experienced while trying to update the email address. Your feedback is invaluable, and we will be looking into this issue to ensure it doesn’t happen again.
We’re also sorry that our support team wasn’t able to resolve this issue for you in a timely manner. We strive to assist our users as effectively as possible, and it's disappointing to hear that we fell short.
Please reach out to us directly at [email protected] so we can discuss this further and see what we can do to make it right. We want to ensure you have the best possible experience with TurboTenant going forward.
Thank you for your understanding and for giving us the opportunity to improve.
DE
Debbie
This is my first experience with turbo…
This is my first experience with turbo tenant. I am using it at another Realtor's suggestion. So far I really like it. I would purchase the premiere program but only have one rental at this time. Thanks so much
Response from TurboTenantAug 19, 2024
Hi Debbie. Thank you so much for sharing your first experience with TurboTenant! We’re thrilled to hear that you’re enjoying the platform and that a fellow Realtor recommended us. We understand that managing a single rental property might make you cautious about investing in additional features. Our goal is to provide value at every level, and we’re here to support you no matter the size of your portfolio.
If you ever decide to expand or want to explore how our Premium Plan could further simplify your rental management, we’re happy to assist you in making that transition. Thanks again for choosing TurboTenant, and feel free to reach out if you have any questions or need support.
