TurboTenantReviews of turbotenant.com

Response from TurboTenantDec 10, 2024

Thank you for your thoughtful review! We're so glad TurboTenant has made collecting rent and staying organized easier for you. It's great to hear that both you and your tenants find the app user-friendly and efficient for communication and maintenance requests. We're here to help you streamline your landlord experience, so if there's anything else you need, just let us know.

Response from TurboTenantDec 10, 2024

Thank you so much for sharing your experience! We're thrilled to hear that TurboTenant has made managing properties from afar so seamless for you. It's amazing that our platform helps you handle all the admin work, from screening tenants to tracking payments, with ease. If there's anything we can do to make your landlord journey even better, just let us know.

Response from TurboTenantDec 10, 2024

Hi James. We sincerely apologize for any frustration caused. After reviewing your account, it appears there was an error regarding the renewal notification and charge amount. We’d like to clarify that this email was a mistake, and we deeply regret the confusion it caused. We understand your concerns about the renewal policy, and as a gesture of goodwill, we offered a full refund and the option to cancel the plan immediately. We strive to make our policies as transparent as possible, including sending renewal notices in advance, but we understand that emails can sometimes be missed. We're committed to improving our communication to prevent situations like this in the future. If there's anything further we can do to address this, please don't hesitate to reach out via live chat or [email protected]. Thank you for giving us the opportunity to make things right.

Response from TurboTenantDec 2, 2024

Thank you so much for your kind words! We're thrilled to hear that TurboTenant has been a valuable tool for managing your properties and collecting rent. We appreciate your continued support and are here if you need anything in the future!

Response from TurboTenantNov 22, 2024

Thank you for your thoughtful review. We're here to make property management as smooth as possible—please don't hesitate to reach out if there's ever more we can do to assist you! 😊

Response from TurboTenantNov 22, 2024

Thank you for such a glowing review! We’re even more excited to hear about your amazing experience with Brad and Lachelle. If you ever need more assistance, we’re here for you!

Response from TurboTenantDec 10, 2024

Thank you for your feedback, and we're sorry to hear about your experience with the messaging system. We truly value input like yours as it helps us identify areas for improvement. If you're open to it, could you reach out to us directly to elaborate on the issue? We'd love to better understand your challenges with the message archiving and explore how we can make the process easier and more efficient for you. Your insights are important to us, and we're committed to improving your experience. Please reach out via live chat or [email protected]. Thank you!

Response from TurboTenantNov 22, 2024

Thank you so much for your kind words! We're thrilled to hear that TurboTenant has made managing your rentals easier. Your recommendation means the world to us! If you ever have questions or need assistance, we're always here to help.