TurboAntReviews of turboant.com

I bought an x7 pro after a lot of research comparing specs and reviews. It was one of 2 that best fit my needs/wants. For about 2 months it was awesome. It was a great first scooter with 3 speed caps to help get used to it. I charged it to full every night after use and before storing for a couple weeks. Then it behaved a little oddly. It was sporadic and I thought maybe it hadn't really fully charged or something. Then it started losing power and turning off spontaneously on my home commute in the afternoon. I called support and left a couple messages. Got a call back, they thought it was possibly a bad battery and would send me instructions to test it. Got that, battery tested fine, so they think it's the controller. Asked about sending me parts to fix myself. I'm not thrilled about this, but watch the video they send. It looks like something I could do, but the video says to replace the shrink tubing protecting the connections with tape. This doesn't seem to me like it would maintain the IP waterproof rating. I ask, they say it's fine. I let them know I'd prefer to replace the shrink tubing. They say they aren't sure what that is and want me to send pictures and video. I say I don't have those and they insist they need it, so I find some on the Internet and send. That's been a couple days ago. I've emailed once more to ask what the plan is and silence. I asked a couple times when to expect the parts and they ignored the question. Not impressed. I don't recommend based on part quality and customer service. If this finally resolves to a working scooter, I may change my mind. It shouldn't be this difficult.

I bought two Turboant Rangers in December 2021. The fit and finish is excellent. One of the bikes had an intermittent short in the motor throttle controller. Support was quick to respond and quickly shipped a replacement. However, due to the difference in our native languages, I received a derailleur gear selector instead of the throttle. Lesson learned. Once again, I requested a replacement throttle. But this time I took several pictures of the throttle, cable and connecting plug. I used circles and arrows to point out exactly what I needed. Support was very helpful and ordered a new throttle based on the pictures I took. I quickly received the correct part. It was very easy to replace. I am a very happy Turboant customer and am impressed with their support team's willingness to address any issues.

Ordered 3 item from turboant NONE OF THEM WORKED AND THEY WILL FIVHT TOOTH AND NAIL TO EVEN JUST GIVE YOU A REFUND(and after a month of battling their customer support have fun carrying 35kg box to FedEx)

This place is terrible to order from I spent $550 on a scooter and I have never received it FedEx said they cannot find the package and it is lost but turbo ant keeps giving me a hassle and doesn't want to return my money do not order from this company and I mean do not they're keeping my $550 as far as I'm concerned which is complete crap I ordered this scooter hoping it would come in a couple days and I would have a ride back and forth from work I haven't received my scooter it's been almost 2 months something like that not to mention that they're giving me a huge hassle about giving my money back at this point I don't think I'm going to see my money back this company is the worst never order from them and until I get my refund I am going to be on here putting a new review up everyday I WANT MY MONEY BACK NOW!!!!! YOU GUYS NEVER DELIVERED MY SCOOTER!!!

Very bad scooter. So disappointed, wasted money !! I only ride it around 7-8 times and then it doesn’t work!

Bike is nice and arrived fast, poorly packaged; however, that is not the biggest issue, THE MOTOR CUTS-OUT FREQUENTLY ON MOST RIDES. Range can be less than 15 miles. Notified TurboAnt of the motor cut out defect within the first few rides the week it was assembled. Fastfoward 45+ days, still no warranty resolution for a new bike delivery, and still waiting for ANY warranty service, now the 2nd week of February for a bike purchase in December 2021. 12/20 ordered bike 12/22 bike arrived 12/25 unboxed bike 12/26 assembled and test rode (noticed a few motor cutouts, but I initially attributed this to operator error by inadvertently pressing the throttle button which caused it to stop functioning) contacted customer support regarding wrong size screws for front fender - which still is not resolved by them - I wound up buying screws from Lowes to properly attach the fender. 12/31 rode on gravel road, motor cutout 6 times (in PA1), contacted technical support of issue 1/2 sent customer support first video, and then took another ride which resulted in 4 more motor cutouts (in PA5) 1/4 received an e-mail indicating that they would follow-up 1/22 TurboAnt did not follow-up, sent them a reminder e-mail with more video of several more motor cut-off 1/24 TurboAnt sent e-mail indicating a probable controller issue and would send a controller after I answered a few questions. 1/25 I sent TurboAnt the answers to their questions 1/27 I sent TurboAnt an inquiry as I had not heard back from previous email I sent them on 1/25 1/28 Received email from TurboAnt they are looking at the issue after their people told them to ship a controller. 1/29 I sent an email back requesting the controller be shipped as that is what they identified as the issue. 1/30 TurboAnt sent a message that the controller is not the issue, but the motor is the issue. The factory is OOS on the motor and it would be 10-15 days before shipping. 1/30 I respond back to TurboAnt requesting an order number so I can verify that the order has been placed as it has been a month since the issue was reported as I now am feeling I am getting the 'run-a-around' from TurboAnt especially since several vendors including a local USA vendor has the item in stock. I also gave them information of a local vendor that has the motor 'in stock' so I don't have to wait 10-15 days, plus additional shipping from China [where Bafang is made]. 2/1 Waited 2 days, no response from TurboAnt, sent an e-mail for response, still no response as of today 2/7 Waited another week with no response from TurboAnt, sent another e-mail, still no response as of today. 2/9 Waited 2 days, still no response from TurboAnt, I am sending an e-mail again, still no response. I am posting this negative review as it has taken TurboAnt more than 45 days to correct a delivery defect under warranty even though I do like the bike - when it works. I am still awaiting for a resolution from TurboAnt at the time of this review.

We received the scooter with a flat tire read in the instructions that we should inflated ourselves so we inflated it. Worked after this and so far all good. Im pretty sure that customers are supposed to get a brean new product with no problems whatsoever. Anyway I’m happy it works well now. If there’s any issue I’ll come back and update, if not it means it’s ok.

Ordered and paid for a TorboAnt X7 Pro on 17 January to be shipped to Portugal. Today - 2 weeks later - after various emails, FB messages and Messenger communication, I called their contact number in the US. They confirmed that my scooter has not shipped yet. No reason given for the delay. This would have influenced my purchase decision had I known in advance.