TurboAnt is a fast-growing manufacturer of personal mobility tools such as electric scooters and electric bikes. It has been dedicating to bringing products that are able to deliver best-in-class performance and meet top quality standards with uncompromising service.
TurboAnt (turboant.com) has 305 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
turboant.com
Website
turboant.com
Category
Extreme Sports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: June 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I've had my TurboAnt scooter for several years now & use it all the time. I love how durable it's been, so I was expecting the same quality after buying the Terra Hiker Tire Inflator for it. Sadly, the pump didn't work out of the box. After failing to get in touch with Terra Hiker, and explaining the warranty situation, the TurboAnt customer service team agreed to honor the warranty and shipped a new one, quickly and free of charge. The new one works perfectly & I'm happy customer once again.
EB
Evan B.
Improve email correspondence frequency
Only thing that could have improved my experience is the time it took for the customer service to respond to my email.
Customer support was professional and helpful.
DA
Danny A.
I was impressed
I was impressed with efficient problem-solving. They accurately diagnosed my issue, provided clear video instructions for testing, and promptly sent a new LED display.
JL
Jirina L.
Electrical Issues
I purchased the scooter in March 2023, and initially, my son used it for his daily 0.8-mile flat ride to school, and we were quite pleased with it. However, in July, the scooter began experiencing issues with starting and stopping, rendering it unusable for my son's daily commute. I reached out to customer service, and they suggested I check the battery and throttle, providing YouTube videos as guidance. Unfortunately, lacking the necessary tools and electrical expertise, I couldn't diagnose the problem myself.
After several back-and-forth exchanges with customer service, they ultimately advised me to send the scooter to their repair shop. Long story short, it took some time, but the scooter has been successfully repaired and is now in working order, allowing my son to resume using it for his school commute.
Response from TurboAntSep 11, 2023
Dear customer. We greatly appreciate your patience and cooperation during the diagnosis and repair process of your electric scooter. We are also delighted to hear that your electric scooter has been successfully repaired and can now once again meet your child's daily commuting needs. If you encounter any issues in the future or have any other questions, please feel free to contact our customer service team at any time. We are committed to ensuring that you have a positive and pleasant experience with our products and services. Once again, thank you for choosing our electric scooter. Best regards
NI
Nick
Refund recieved
Fraudulent company. I ordered from TurboAnt in early June for one of their electric scooters. It has not arrived. I have proof from FEDEX that they have lost it, but these people will not send any refund. AVOID
Edit: After 2 and a half months they finally sent the refund. Staff had responded to most of the emails I sent promptly, and looks like it was not an issue with them but with the platform they were using that caused them the delay.
Response from TurboAntJul 17, 2023
Dear customer, sorry to hear that your package was lost, we understand your feelings. We have also filed a complaint with FedEx about the lost package you reported, but there is no claim result yet. We have already notified you by email of the reason why your payment has been frozen and the refund cannot be operated currently until the case go through or is closed. Please rest assured that our after-sales team will do our best to help you solve your problem. Please check the email and we have provided you with a solution. We look forward to your reply. Thank you for your understanding and please accept our apology for the unpleasant experience and all inconvenience.
MU
Maximum U.
best budget scooter for the pricing
good quality on asphalt roads and light gravel with some slightly metal noise . arriving on time . battery feels weaker after a full summer of use. I would buy again from this company if they offer another one with more range and speed while keeping the same quality/price for budget scooters
MP
Marcelo P.
Wish I knew
Wish I knew , that the TurboAnt M10 could make my life so much easier, earlier ! I Love it !!
HC
Heather C.
They resolved my issue with my scooter
They resolved my issue with my scooter. It broke 3 time used which was disappointing but they sent new part. Took weeks to get. But it worked
Response from TurboAntJun 17, 2022
Hi Heather. Thank you for your recognition of our products and services. Your recognition and support will be our motivation to move forward. We will make our products better and bring more convenience to our customers. Have a nice life！
