TurboAntReviews of turboant.com

They were not super helpful. The battery went out while in storage, despite me following their 30-day charging instructions. I wasn’t using it because it was dead winter. lo-and-behold my battery’s death fell two weeks outside of their 6-month warranty policy for the battery and the best they could offer me was $50 off a new battery. They blamed the battery manufacturer and offered a small compensation.

The unit is great, and it arrived in a timely manner. My son loves it. The problem I have is that I cannot figure out how to take off a wheel to fix a flat, and nobody in town wants to work on it. If you can email me a picture of how to get it off and a tool I need, I will take you to 5 stars.

Absolute beast of an E-Scooter. Biggest complaint is the air tires as I've had them pop on me multiple times and it's really difficult to replace them unless you have expensive equipment.

Honestly, stay away from this brand. Any company that cannot provide good customer service is a brand you dont want to deal with. I bought mine in June 2022 and have been very disappointed with it. I wish I knew there were more reviews about this from independent sites. I got the item and noticed immediately that the ride is stagnant. The acceleration is decent. The settings are great, 3 settings to accomodate your needs. However i started to experience issues. I reached out to customer service so many times, via telephone call and via email. The guy on the phone was some what rude. I asked about a return and he was dismissive, name starts with an R i remember, Romerian or something. I told him about the issues, and unlike normal customer service, this guy was not apologizing for the inconvenience and actually blamed me for the issues in a way. Stating things like "did you read the instructions" "You should inflate the tires to 31" and when I asked about returning it and possibly paying the diffrence for the new model, he wasnt helpful. Fine, I called again and this time he says the tire pressure must be at 34 to 35. Again I asked about returning this item due to the issues I am seeing but he refers me to email customer service. Which makes no sense since he is customer service. I emailed them and told them about the countless problems I was having. Again, not even a full 2 months of owning this. They first replied witha video about my brakes and how to fix it, but the video didnt do anything specific except show someone adjusting some part but the hand blocks the part that he is adjusting so it wasnt helpful and there was no sound. Next was the unusual ride, give and go kind of ride with jerkiness. No help there. I continued to email them but their responses werent helpful except for one which taught me how to tighten the stem so that it doesnt shake so much. Again, not even 2 months in, and about 10 uses and I am having all these problems. I again asked about a return and applying the refund to the new model. And yet nothing, they first said that they are unaware of any kind of return that would allow that. Then they just offered to take it back and have it repaired and sent back, Again, the email I sent specifically asked if I can return it and pay the difference in a newer model. Because, if this model is as problematic as I have seen it to be, why would I want the same one? In all, I would have to say pass on this brand. It has so much potential but the lack of accountability on the company and lack of support is problematic. Just because the price of the scooter is low end doesnt mean the service should be low end either. Just to sum up, here are the issues that arised within the 1st 2 months 1) Jerking ride 2) Brakes not strong enough at times 3) Brakes Locking 4) Brakes dont always disengage 5) Battery does not last as they describe (I asked about returning and exchanging for new model) 6) Stem lose and gets worse with each use 7) More jerking in the ride, give and go kind of feel 8) Stem was tightened per instruction, but continues to loosen despite tightening. 9) Requested return options and possible exchange. 10) they offered to fix it, but that would mean sending it out, waiting for them to fix and send back 11) The front wheel shakes from side to side a bit In all, this has so much potential to go past the other brands due to price and range, but the customer service is so minimal, that it isnt worth the hassle.

I bought an M10 and it was exactly what I was looking for! Range, speed, durability, everything was up to the specs as advertised by TurboAnt for this model. My car will be in a body shop for a month and so I needed a quick and reliable source of transportation and this definitely delivers. Within a week I received my product and after fully charging it and airing up the tires, it has reliably been my transportation to and from work for the past 2 days with great handling, decently smooth ride (minus the bad pavement patches), getting up to speeds of 20mph, tackling decent inclines, lightweight enough to carry to my locker and up the stairs to my apartment, and still having battery to spare when I get home at the end of the day after the 8 mile round trip! The only negative thing I would say about my purchase is that I think I might have received a used or refurbished stock and not a new scooter that I was promised and purchased, as the handlebar display was pretty scratched up out of the box and had these bubbles inside the plastic of it, the body showed some signs of use, aswell as the tires seemed a bit worn, but since I really needed the transportation I wasn’t going to go through the trouble of getting a replacement, and not sure if a small refund would be something TurboAnt would be able to do, I still chose to keep what I’ve got and not complain to much as I am still very much happy with the scooter and my purchase.

I bought an x7 pro after a lot of research comparing specs and reviews. It was one of 2 that best fit my needs/wants. For about 2 months it was awesome. It was a great first scooter with 3 speed caps to help get used to it. I charged it to full every night after use and before storing for a couple weeks. Then it behaved a little oddly. It was sporadic and I thought maybe it hadn't really fully charged or something. Then it started losing power and turning off spontaneously on my home commute in the afternoon. I called support and left a couple messages. Got a call back, they thought it was possibly a bad battery and would send me instructions to test it. Got that, battery tested fine, so they think it's the controller. Asked about sending me parts to fix myself. I'm not thrilled about this, but watch the video they send. It looks like something I could do, but the video says to replace the shrink tubing protecting the connections with tape. This doesn't seem to me like it would maintain the IP waterproof rating. I ask, they say it's fine. I let them know I'd prefer to replace the shrink tubing. They say they aren't sure what that is and want me to send pictures and video. I say I don't have those and they insist they need it, so I find some on the Internet and send. That's been a couple days ago. I've emailed once more to ask what the plan is and silence. I asked a couple times when to expect the parts and they ignored the question. Not impressed. I don't recommend based on part quality and customer service. If this finally resolves to a working scooter, I may change my mind. It shouldn't be this difficult.

We received the scooter with a flat tire read in the instructions that we should inflated ourselves so we inflated it. Worked after this and so far all good. Im pretty sure that customers are supposed to get a brean new product with no problems whatsoever. Anyway I’m happy it works well now. If there’s any issue I’ll come back and update, if not it means it’s ok.

I am a heavy rider 193 lbs and I am 57 ys so I’ll not loose weight at any point. im within this scooter’s load but I guess my weight gets in the way of its performance especially on hills. I try to ride it only on flat areas. There should be another option, like a bigger and more powerful scooter for us heavy riders.