TurboAntReviews of turboant.com

I initially purchased this scooter (V8) in December 2024. I say initially, because my order was apparently part of a batch that was lost or stolen in transit. I ultimately received the scooter and began to use it in February. I was told specifically, via phone with customer support, that the scooter would easily climb a 20% grade, when in fact any grade over 12% causes it to stall out. This performance compromise has been consistent from day 1. Customer service asserts that the performance of my scooter is as expected. Emailed communication is consistent with a “performance oversell” during my phone inquiry prior to purchase. Your needs may vary from mine, but if reasonable hill climbing ability is important, I would suggest bypassing this brand.

J'ai passé commande le 01/10. Le 04/10 la trottinette est en transit et depuis rien plus aucune mise à jour. J'ai eu DPD au téléphone qui me dit que vous n'avez toujours pas envoyé la trottinette. Je vous ai envoyé plusieurs mails et vous trouvez toujours une excuse. Elle va mettre livrée, la mise à jour va se faire et toujours rien. Je vous ai demandé un remboursement mais comme elle est soi disant en transit vous ne pouvez pas me rembourser. Livraison soi disant entre 3-5 jours là ça fait 10 jours et toujours rien. Je vais faire appel à une association pour les services à la consommation si vous ne faites rien. Vous me menez en bateau depuis plusieurs jours et vous trouvez à chaque fois une excuse. Mon fils a payé 350€ pour une trottinette car il en a besoin urgemment pour se déplacer. Je déconseille de commander chez eux. Service client nul !!!! Vous êtes des voleurs. Je rajoute une étoile car à force de les harceler j'ai fini par être remboursé.

If you want a scooter that last long without and random defaults happening don’t get this scooter. This scooter will have problems with the inner tube frequently without the outside tire have any problems. Also any bumps may miss up the folding feature( minds stop folding) and also if you buy anything on accident? They charge 8% even if it don’t ship.

Don't bother with this garbage of a scooter. Biggest issue are the tires. I've had mine for less than 3 months with some casual riding and I've changed both tires like 5 times already! Definitely the result of poor quality and workmanship. Turboant recommends checking tire pressure etc which I did but still flat tires. Avoid at all costs. They just want to nickel and dime you by purchasing new tubes and tires each time. They also said we could buy hard plastic tires. What a joke.

Hope that grinding sounding from the rear brake is not indicative of the rest of the build quality. Customer service is lacking & disappointing. Not the best first experience and I have ridden once.

I bought 2. They were ok at first. I had to replace a throttle, it would stick on, kind of dangerous. The mechanism that folds the handle bar down wears out so the handle bars feel kind of loose. My son crashed one and the electronics board failed. I ordered a new one and they asked me to verify which one I needed, so I did, then they sent me the wrong one. They won't answer my requests to get the right one. These aren't good value scooters and their service is bad, I recommend buying from a more reputable brand.

Bike is nice and arrived fast, poorly packaged; however, that is not the biggest issue, THE MOTOR CUTS-OUT FREQUENTLY ON MOST RIDES. Range can be less than 15 miles. Notified TurboAnt of the motor cut out defect within the first few rides the week it was assembled. Fastfoward 45+ days, still no warranty resolution for a new bike delivery, and still waiting for ANY warranty service, now the 2nd week of February for a bike purchase in December 2021. 12/20 ordered bike 12/22 bike arrived 12/25 unboxed bike 12/26 assembled and test rode (noticed a few motor cutouts, but I initially attributed this to operator error by inadvertently pressing the throttle button which caused it to stop functioning) contacted customer support regarding wrong size screws for front fender - which still is not resolved by them - I wound up buying screws from Lowes to properly attach the fender. 12/31 rode on gravel road, motor cutout 6 times (in PA1), contacted technical support of issue 1/2 sent customer support first video, and then took another ride which resulted in 4 more motor cutouts (in PA5) 1/4 received an e-mail indicating that they would follow-up 1/22 TurboAnt did not follow-up, sent them a reminder e-mail with more video of several more motor cut-off 1/24 TurboAnt sent e-mail indicating a probable controller issue and would send a controller after I answered a few questions. 1/25 I sent TurboAnt the answers to their questions 1/27 I sent TurboAnt an inquiry as I had not heard back from previous email I sent them on 1/25 1/28 Received email from TurboAnt they are looking at the issue after their people told them to ship a controller. 1/29 I sent an email back requesting the controller be shipped as that is what they identified as the issue. 1/30 TurboAnt sent a message that the controller is not the issue, but the motor is the issue. The factory is OOS on the motor and it would be 10-15 days before shipping. 1/30 I respond back to TurboAnt requesting an order number so I can verify that the order has been placed as it has been a month since the issue was reported as I now am feeling I am getting the 'run-a-around' from TurboAnt especially since several vendors including a local USA vendor has the item in stock. I also gave them information of a local vendor that has the motor 'in stock' so I don't have to wait 10-15 days, plus additional shipping from China [where Bafang is made]. 2/1 Waited 2 days, no response from TurboAnt, sent an e-mail for response, still no response as of today 2/7 Waited another week with no response from TurboAnt, sent another e-mail, still no response as of today. 2/9 Waited 2 days, still no response from TurboAnt, I am sending an e-mail again, still no response. I am posting this negative review as it has taken TurboAnt more than 45 days to correct a delivery defect under warranty even though I do like the bike - when it works. I am still awaiting for a resolution from TurboAnt at the time of this review.

I was so excited about this scooter until a valve jammed into inner tire after a week of having it, so the tire can't be inflated. I've been trying to get a replacement inner tire sent for a month and have been emailing and calling customer support. I'm a very patient person but things are moving so slowly! Update: the part arrived after a month of back and forth with customer service. They asked me to remove this review, but I think other prospective customers should be aware of the inefficiencies they might face if they have to deal with customer service.