PureStreamReviews of trypurestream.com

The product is not as advertised. Their marketing photos make it appear as if water is continuously moving in the bowl, but it's not. The bowl fills, and then water just sits there. The whole schtick is that your pet is always getting fresh water, but if it's just sitting in the bowl, you could achieve the same thing by putting out a fresh bowl from the sink twice a day, instead of paying hundreds of dollars for a fancy device. Never mind the fact that I ordered it on April 30th and only received the product on May 31st, a full month later! I asked to return the product, and was told no need, we will refund your money within 3-5 business days. That was half a month ago, and I'm still waiting. There's been no reply to my latest email, which I sent on July 17th (it's now the 23rd). I've emailed them again today, and told them my next move if the refund doesn't appear within the next 24-48 hours will be to contact my credit card company and dispute the charges, given that I have proof that they promised me the refund. We'll see what they say. Stay away from this company at all costs!

This product delivers what it promises. Fresh water is always available for our cat. When the used water tank is full and ready to be emptied an alarm is sounded. I appreciate that feature.

Took forever to get it, our Calico just started to drink out of it. So far so good. We got it over the weekend and put it into service right away.

I love it, I just Wish it held way more water I have One cat and he goes thru the water supply pretty quickly Came back from a 4 day trip and he almost had no water left

Good customer service and the cats have adjusted well to using it.

On July 7th, upon receiving the two fountains ordered the first one I opened was damaged. I thought perhaps it would work but I could not get it to work so I didn't even bother opening the second one. I wrote immediately to the company and received a reply that seemed to be quite helpful, asking me to send a photo of the damage. The email from 'Janessa at PureStream Support' even ended with the phrase, "As soon as I see it, I'll take it from there-you're in good hands". I sent the requested photo immediately but have heard nothing back from the company, even after sending three more emails requesting my refund. I even received an email requesting a review of the product and I gave it one star. This resulted in a request to explain the issue, which I did again, stating no one had answered previous emails. Of course, this too when no where. I am going to give them until the 21st before I contact my credit card and dispute the charge. Perhaps that will result in some movement from them. I suggest you not purchase from this company as there money back guarantee seems to mean absolutely nothing.

Product failed after less than a week.

I received the fountain after several delays. There were multiple emails with status updates explaining the delay in shipping. The product I finally received has a defect. The tubing from the pump to the discharge is too short and the suction feet don't touch the bottom of the tank. My cats also did not prefer this fountain. I requested to return the product within 30 days, and have gotten no response to the email I sent 11 days ago.