PureStreamReviews of trypurestream.com

This is a generic piece of junk. I waited months for this and paid you for 2. I certainly learned my lesson. I will continue to let people know how bad this product is

Honestly, you can buy the same thing on Amazon for a quarter of the cost. The item came from China so I'm not sure why I paid over $150 for this. Anyways, the real issue has been their customer service. Before the item was shipped out, I emailed them asking to cancel the order because I had too many cat fountains. It tooks days before "Aj" emailed me back saying that they couldn't cancel it because it's about to ship. Ok cool. I'll start a return once I get it. When I received it on July 28th, I emailed them saying the package wasn't opened and that I want to return. July 30th - followed up because there was no response. July 30th - Later that day Aj sends me some email saying that he'll fix the issue. THERE IS NOTHING TO FIX! August 4 - I emailed again asking for an update on the return label. Now "Leonard" reaches out saying he'll return 20% if I keep it. NO I JUST WANT TO RETURN THIS. Why is this so hard???

Set up was easy. Started working right away. I was a disappointed this was not a USA made pet fountain. None of the info when I ordered said it would be made in China.

The PureStream cat drinking fountain is as it is described - a straightforward way to assure cats have a clean supply of water at all times with minimal maintenance. The fact that it automatically refreshes the water frequently, without having to run it through a filter, assures the water is bacteria-free and far more palatable to the cats. We've seen both our cats drinking far more frequently since we swapped in the Purestream wayer supply.

It has been a full day and a half since the three fountains were turned on. We have 7 cats and I am pretty sure 6 have used it and at least 3 quite heavily with multiple trips. The waterers are spread throughout the house so one cat will use others as they find them. The water collects as advertised and we have it set for 24 hours just to get a feel for usage. Our son (2 cats) and daughter (3 cats) don't live with us and have cats and think this is a really nice setup and want to buy some. You need faster manufacturing and shipping as was supposed to be a batch shipment in June and only arrived July 31 so everyon be patient you will be rewarded for it.

After setting up the fountain, I found that the water did not stay in the tray, I was having to refill the water tank every other day and my kitties weren't drinking from it like I first reported. I would get up in the morning and there would be no water in the drinking tray. I contacted customer service to request a refund and I have only received one response from them. I have been emailing them for weeks now, and all I get is the run around. They are dragging their feet on giving me my refund so that it will go past the 30 day window and then they won't have to issue me my refund. This company is a scam. Their fountain is defective and they know it and don't care because they have your money and don't plan on giving it back. If you're smart, you won't purchase this fountain.

Honest review. The design sounds amazing in theory. In application, I would say not quite yet. Accessibility: First, the website names this as an accessibility solution for disabled folks. Considerations must be made for all access needs before a company should make accessibility claims. * For people with physical disabilities: When the fountain is full, it may be hard to pick up because the design is completely flush with no handles of any kind. Given the capacity—which is intentional and can't be helped—handles would be ideal to help people get a better grasp once the fountain is heavy. * No considerations were made for blind folks. Printed how-to pamphlet (I had to pay a visual interpreter to read it). Flat buttons that are both difficult to find and whose function can't be distinguished. There are print-only confirmations of which mode you've entered (i.e. refreshing water every six versus nine hours). While I understand that verbal announcements might be too sophisticated for this type of interface, what *would* be doable is for there to be different beeps for each mode (i.e. one beep for six, two for nine, three for twelve). The fountain actually should make *some* noise. One person's access need (no noise for sensory peeps) can bar access for other disabled folks. Since the water is all contained, it's impossible to tell the status of the fountain without taking it apart, unless you have full or partial vision. In the feedback email I wrote to CX—which so far has been ignored—I said that in considering design, the devs need to close their eyes and think what they'd would want in a product. They should also do UX research for unbiased, diverse perspectives. Next, defects: * The unit was shipped to me, beeping. Figuring it had just been powered on in transit, I went through the setup process without issue. The beeping was the capacity sensor that alerts when the dirty tank is full. It beeped when it shouldn't, and wouldn't beep when it should. Because the fountain is silent and only runs intermittently, I had no idea the dirty tank was full because the sensor didn't beep. How did I figure this out? My cat drank from a bowl of water that I was going to cool boiled eggs in. Customer service: * Absolutely horrible, which is why I'm resorting to a public post ... next stop, a credit card dispute. CX promised weekly communication during the production cycle; this was not done, even when my unit shipped a month later than it was projected to. I understand production timelines can change; I just would have appreciated communication about it. Getting updates was like pulling teeth. People skimmed my emails and sent repeat macros that didn't answer my questions. I have a long career in CX and am appalled. I finally called someone out for this, and they rerouted, but should not have been necessary. Now that I need to make use of the product guarantee and return my item? Absolute. Crickets. It's been more than two weeks that I've tried to get a hold of them. Overall: * Great concept. I hope another company with a better culture will create a fountain that runs circles around this one, because I absolutely do want the health benefits for my cat that such a fountain would provide. Otherwise, depending on who you are, this product isn't worth the investment. Edits on August 15, 2026 Update 1: After pressuring me to close the PayPal dispute, PureStream still hasn't refunded me as promised. I've reopened my complaint and also contacted BBB of North Central Texas to determine jurisdiction and recourse. I'd love to be wrong, but this company is giving serious scam vibes. Even without that, though, avoid them at all costs. Update 2: The company finally got back to me within moments of me emailing to advise of PayPal, TrustPilot and BBB NCTX activities. A refund has been initiated. I'm grateful to finally have this resolved, but I shouldn't have had to go to this length and still don't recommend this product or customer experience. If you request a refund on PayPal and are asked to close it, take note of how long you have to change claim type and, if the refund isn't issued as promised, try to reopen the claim three days before that window closes. Also highly recommend the practice of emailing a company to advise of third-party complaint activities lol. I've had multiple successes.

Our purchase started not to work properly after 1 week. By the second week of healthy not working at all. I have been trying for a long time now to get through to their customer service with many many emails since I cannot find their phone number. No one has answered me I am starting to get very aggravated and I'm going to call the Better Business Bureau if I don't hear from them soon. This is such a ripple of this thing close to $180 and it worked for about 10 days and then it stopped. I want a refund I want to send this back they send me no information on where to send it or what! I'm really really upset! I will never buy anything from this company again!