PureStreamPureStream is the only cat fountain that never refilters old water. No recirculated saliva. No slimy buildup. Just clean, fresh water every time your cat drinks.
PureStream (trypurestream.com) has 243 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Kay O.
The design is terrible. The pieces don't stay together so I end up spilling water when I try to assemble it. I put a small tray under it, but there's still spillage when I take the top off to refill. And now there's very little water coming into the tray. I don't know if my cats are drinking out of it, and I'm sorry I bought a second one for my daughter's cats. It's a mess.
Kris
I had this fountain for 12 hours. My Maine Coon pulled it apart and sent large volumes of water everywhere. Customer service said, 'tough luck' you've used the fountain. We can't refund your purchase. It was in the 30 day refund period. I paid for shipping to send it back. I'm waiting to see if I have a refund, and if the company was truly above board, they would also refund the shipping costs.
Response from PureStreamOct 24, 2026
Hi Kris! We're really sorry to hear about your experience, especially after having the fountain for such a short time! I do want to clarify that our team would never intentionally dismiss your concerns. While we do offer a 30 day satisfaction guarantee, our return policy does clearly outline that fountains that have been used are not eligible for a standard return due to hygiene reasons. For returns unrelated to a product defect, return shipping costs are the customer's responsibility and are non refundable, as outlined in our policy. We understand your frustration and appreciate you sharing your experience. Since you've already sent the fountain back, our support team can assist with any updates regarding the status of your return and refund. Victoria 🐾
Julie
When I reached out to the company with technical problems, a representative was very responsive, gave me detailed instructions to fix the problem, and when the problem wasn't fixed, they offered to replace with a new unit or get a full refund. I loved the product when it worked well, so I opted for a replacement and they sent out a new unit right away.
Samantha S.
Quick and easy!
Patrice B.
Attentive and excellent contact with the consumer. Resolving issue and keeping me informed on status
Josiah L.
My cat Frank drinks out of the worst places imaginable. The mop bucket. A cup I left on the floor for 10 minutes. One time I caught him licking condensation off a beer can like a tiny alcoholic. So I figured a water fountain might civilize him a little. Set it up no problem but then I couldnt get the battery indicator to stop blinking so I hit up support. Guy named Bob responds in like 20 minutes and opens with “the blinking means its working, your cat is just not grateful yet.” Bro I was not expecting to get roasted by customer service on a wednesday afternoon. Fixed my issue in 2 messages then asked me what kind of cat I had. Told him Frank is an orange tabby and he goes “say no more I understand everything about your situation now.” Mans really just profiled my cat by color and was completely correct. The fountain though is legit no joke. Theres no filter at all and I thought that was sketchy until I realized the clean water is sealed off separate from where Frank puts his nasty little face. 3 months and zero slime. My last fountain looked like a swamp after a week and I was cleaning parts every sunday like it was my second job. Frank took to it immediately which is suspicious because he rejects everything I buy for him. I spent $50 on a cat bed he wont touch but a water fountain?? Day one no hesitation. Cats make no sense. Battery lasts like 2 weeks, silent as hell, and I clean it in maybe 5 minutes. I have spent more time writing this review then I spend cleaning it in a month. Bob if you see this you’re the funniest support person I’ve ever talked to and Frank is still not grateful.
Laura
Absolutely love the Purestream Aqua One! I’ve been super happy with it so far. If your cats are a little hesitant when you first set it up l, just give them a couple days to get used to it. Mine were cautious but curious at first, but after warming up to it they both drink from it every single day!! Have to say customer support was super fast and helpful when I had a question. It’s refreshing dealing with a company that actually stands behind their stuff and cares about their customers. Been recommending this to all my friends!
Courtney S.
My cat is drinking so much more water now! It’s simple to use and I appreciate there’s no filter to worry about. Thank you for the excellent customer service and support. A+
