TrulieveReviews of trulieve.com

Not the first time but "Trulie" (lol) the last ;) Placed order online for pick up which always takes forever, the customer service number is ridiculous, sent an email complaint to customer service 2 days ago and still no reply. The order was for 2 3.5 whole flower (1 stativa and 1 indica) and received 2 3.5 mini flower and GET THIS the strains look and smell EXACTLY the same!! What the heck?? In addition, images of flower/bud listed online web/mobile sites describing flowers are all very VERY similar to each other. (ie: same image for various companies & strains. Trulieve = TruLIE

My favorite store is located in tavenier FL. John and Colt are super knowledgeable and outgoing. John and Colt go above and beyond and will provide you with multiple options or suggest some of their favorites. It is a welcoming feel when you are greeted with a smile or a kind hello. John was my rep and he made sure that I knew about their specials and provided suggestions based on what I was looking for. The staff is always friendly and helpful.

I just made a purchase in the store and was given a cheaper $20 product when I asked for and was charged a higher price $58 for what I actually wanted. This could easily be interpreted as a criminal bait and switch. In addition, why the hell wont anyone pick up the damn phone???

3 people in waiting area....half hour gone by no service...sad

As busy as Trulive is, customer service stinks. The office never has near enough to service customer (as I write there are 9 people waiting and I have been sitting 10 minutes already). The front desk clerk said they only have one person working the back! Now to make matters worse after receiving a text that the order was ready for pickup, I waiting 20 minutes to pick up my "Express Order" that was placed yesterday. When I got home, I noticed what I had ordered was incorrect and one of the containers had been opened and that specified volume was lack. I called and was on hold for over 30 minutes. After driving back to correct the issue, I have been sitting here another 15 minutes. I hope the owners read this and make necessary changes to their service processes and stop having people come to pickup an order that is not ready. Great products and wacked service don't go together. Get it right Trulieve!!!

The Waiting time here suck they will skip you and think your no paying attention They also lie in your face when you as for an update about your account they seems confusing not know what there saying ir doing recommend open containers arriving to checking as picking up still wait 45 mins it sucks coral springs trulieve is better pack seal tight tamarac location wrong product while searching for what you ask for in the back dude when back there 5 time I was late for wrk they bring something Total different waste of my time hire experts

I have been a customer of Trulieve for two years now and recently placed an online order on July 25th, 2023. I received a message that my order would be delivered the following day. Unfortunately, I did not receive any updates and had to wait until the next morning (July 27th) to receive a text message stating that my order would be delivered that day. I made sure to work from home to avoid missing it. At 3:09 PM, I received a text message stating that they were 30 minutes away. I requested a two-minute heads up before their arrival and went downstairs to wait for them. However, they never arrived, and when I called them, I found out they went to my old address by mistake. They then informed me that they would not be able to deliver my order until July 31st. I requested to have it held for pickup, but they declined my request, saying I had to place a new order. I was understandably frustrated at this point and did not place a new order. The next day, I contacted customer support, and they informed me that my order was still being held at the Hisborough location. Upon picking up my order, I spoke with the general manager who informed me that this was a common problem that had been happening for a month. He expressed his frustration and stated that he had been trying to address the issue with corporate, but to no avail. As a customer, I believe that Trulieve should focus on providing excellent customer service, especially with the number of dispensaries in the area. While I am willing to take my business elsewhere, I hope that Trulieve takes the necessary steps to remedy this issue and improve their reputation.

This dispensary is a disgrace, compared to all of their sister offices. Every single time that I use this facility, it takes them several hours to prepare my order and then when you check in through the express line, they, still put walk ins in front of you. The one employee that always wears the black boots and has long wavy brown hair, is one of the most patronizing employees that I have ever met!!! Today, she purposely ignored another customer calling me foul language because I voiced my opinion on how the situation was handled. She also performed her job wrong in the way that she checked me into the facility.. And the employee definitely favors, publicly, some customers over others. I didnt realize that their money was better than mine. NEVER GOING BACK. I also filed a complaint with OMMU