TrulieveReviews of trulieve.com

Went into trulieve on Tuesday it wont happen again. I will drive right by it a go to another dispensary. The manager was so rude to me . I was not aloud to look at displays but he aloud a preschool child to enter the dispensary not just the waiting room . I asked for one of the free tote bags tht I was told we're free he said no .it was how it said no . The woman tht was actually helping me was very nice was willing to give me one but he was acting like he would lose his job over it . I will never return ever thanks for the crappy experience

Literally makes zero sense to pre order anything from this location you’ll wait a million years regardless if you ordered a pick up in a rush or not a lot of useless conversation instead of moving customers along as if everyone is waiting on your time these experiences are horrible trulieve honestly do better I can’t get in and out of this place in a reasonable amount of time and the okeechobee location is absolutely horrible gotten my orders wrong multiple times truly is horrible experiences

Staff is helpful but last two trips resulted in sativa flower and gummies that had no calming, pain relief and no uplifting that used to be found in quality lower thc sativa's. The indicas 's were no better. Awful smell of chemicals on the flower and again the flower and gummies and tinctures were absolutely flat and devoid of any pain relief or sedation. Can't afford to play this game anymore.

Rico was the one budtender who gave Stephanie fox aka delay or giardiana his medical bud than she OD’d at my house and was put into improper 3 day hold at cvmc

Incredible ripoff. There is nothing in it , no CBD at all, NONE, contents are: corn syryp, sugar, water, pectin, citric acid, medium chain triglyceride oil, sodium citrate,natural flavor, sunflower lecithin, red lake#40. Thats it, nothing else in it. This is absolute garbage, dont waste your money

Dear Trulieve Customer Service, I am writing to file a formal complaint regarding what I believe is deceptive and misleading advertising in connection with one of Trulieve's promotional coupons. First, I want to make an important distinction. **This complaint is not about the store, its management, or its staff. Quite the opposite.** I have been a Trulieve customer almost since the Wesley Chapel location opened, and Aaron, the General Manager, and his entire staff have consistently provided me with outstanding customer service. They are professional, courteous, knowledgeable, and genuinely committed to taking care of their customers. I have nothing but praise for Aaron and his team. In fact, **I remain a Trulieve customer in spite of promotions like this one because of Aaron and his staff.** Their customer service is that good. After being a customer for almost as long as Trulieve has been operating, that says something about the loyalty they have earned. My concern is with the way this particular promotion was advertised. The promotion represented that if I completed the required number of purchases within the specified qualifying period, I would receive the advertised savings **on my next August purchase**. I complied with the promotion. I completed the required purchases within the stated time requirements. When I made my next visit in August, I presented the coupon and attempted to redeem the savings as the promotion had represented. It was only then that I discovered, in small-print language on the back of the coupon, that the offer was actually limited to purchases made through **August 13**. That is the problem. The prominent language of the promotion led me to reasonably understand that completing the required purchases would qualify me for the advertised savings on my next August purchase. I fulfilled my part of the promotion. Yet the expiration of the benefit was placed in small print on the reverse side of the coupon, where it materially changed the practical meaning of the offer. A material restriction on a promotional offer should not be presented in a manner that allows the prominent language to create one reasonable expectation while fine print quietly imposes a substantially different condition. Had the promotion prominently stated that the resulting savings had to be used by August 13, I could have made an informed decision about whether and when to make my qualifying purchases. Instead, I completed the required purchases based on the representation that the benefit would apply to my next August purchase. I therefore believe Trulieve's presentation of this promotion was deceptive and misleading. Again, I want to emphasize that **Aaron and his staff handled the situation professionally and courteously**. My issue is with the promotion and how its limitations were communicated to customers. The employees should not be put in the position of having to explain or defend advertising that creates an expectation different from what the prominent language communicates. I am requesting that Trulieve honor the advertised savings on my qualifying August purchase. I am also requesting that the company review this promotion to determine whether the August 13 expiration restriction was adequately and conspicuously disclosed. Please provide a written response explaining why Trulieve believes the promotion was presented fairly when the prominent language indicated that the savings would apply to the customer's next August purchase, while a material expiration restriction was disclosed only in small print on the back of the coupon. I would appreciate a response that addresses the specific wording and presentation of the coupon rather than simply referring me to its terms and conditions. And please make sure Aaron and his staff receive my sincere thanks and recognition. **They are the reason I remain a Trulieve customer despite my frustration with promotions like this one. After nearly being a customer since Trulieve opened, their service has earned my continued business.** Sincerely, Ismael Gonzalez

Went to the one on archer road in Gainesville but electronics via the app used my $10 discount when got home given wrong battery take it back load $11 for 2 used my $10 frequent buyer discount when returned I didn’t receive $11 back received $2 they are crooked the manager on shift is rude i try to call me liar saying that their website said it was included the. when faced with facts he has attitude hope that $9 worth it for you to loose a customer one word for manager GLP-1

I would truly rate Trulieve as a complete ZERO. I have worked for this organization and in the attempt to grow into a billion dollar industry they stopped caring about their employees. Upper level corporate management leader speak with their staff members with complete disrespect. Employees are treated like second class citizens. They drain you of your blood sweat and tears and then will chew you up and spit you out without an ounce of care. My leadership team and direct manager Jhakira Russell completely lied about me in order to terminate my position after another lie he told to cause discord with myself and my business partner. When the truth came to light between me and my partner we were both terminated without real cause. This case was never investigated and provided documented proof. We were never asked our perspective or able to provide a statement of facts. We were just thrown in the trash like no one in this establishment ever cared for us. We even reached out to the company owner to verify a thorough investigation took place and receive cookie cutter responses stating it was!!! HOW??? When we were never interviewed. When I asked Jhakira the reason for termination he got all flustered and hung up on me without providing any valid information. This organization micromanages and bullies. If you are not connected to the right people you might as well kick rocks.. a THEY DO NOT CARE 💔 The sad part about this story is… guess what department we worked in??? HR (Human Resources) so while we know the rules and laws they will throw you away anyway because the little guys has no way to fight back. Everything about this event was deeply shady and full of lies and NO ONE helped us or came to our defense. This company will never get another penny from me and I recommend anyone reading this review boycott Trulieve and don’t give them your money as they do not care about people just the bottom line💔