TravelersReviews of travelers.com

If i could give them -5* I would. We had a burst sewage main in our basement which we paid $12k to fix, I was told by Travelers (Scott Buist) I could throw away the items damaged by sewage water which equated to approx $2k worth of belongings. Travelers will not pay a penny towards the cost associated to fixing the pipe, drywall and floor, fine, but now we have been told after getting a signed affidavit by our city Council that we should not have gotten rid of the items and we are being treated like criminals with Travelers telling me and my husband to have separate statement meetings (Donald Forgan). They make you jump through hoops and will do everything they can to deny I claim, they treat you like criminals and are the most unprofessional company. STAY AWAY

If I could give them no stars I would!! Had a flood with no flood insurance, lost so many belongings and memories. Before the adjuster in CT named Vance said he had bad news before even coming basically saying there was nothing he can do! He came after a week of cleaning up and fixing pipes after flood burst our pipes then flooded our basement with storm water. We have a broken furnace and it's almost fall soon to be winter. So he came and said the same thing. Oh I have bad news. Not a cent or even a caring word for our loss. Worst company ever! High rates for crap service and no sincerity. Shop somewhere else!

Avoid at all cost. Dealing with Travelers has been a journey that I hope nobody ever has to go through. They are unresponsive to phone calls or emails. The only time they reach out is when I call their customer service line and escalate my concerns. When they reach out and responses are given, they are unclear and leaves you with more questions than answers. Complete garbage company causing additional stress to what is already stressful.

Travelers has been harassing and extorting me as a senior citizen after cashing my homeowners premium. They refuse to acknowledge and are threatening to cancel my insurance and increasing my premium and continue bullying me to pay a double premium. I have never been late and have excellent credit and due to their incompetence they are causing me extreme hardship. Stay far away from this company they wield their big corporate power against their customers. Some federal agency needs to investigate their business practices.

I'm impressed by how hard they're making it for me to cancel my policy. I first tried their website and was told there to call. So I called and was told it was outside of business hours (but not what those hours were). I was like "ok fine, it's a weekend, other insurance companies have business hours today but they don't, that's fair." So I called back on Monday at 4 pm and got the same "it's outside of our business hours" message. So I called back TODAY, Friday, and someone did answer the phone and told me they'd need to send me paperwork to fill out, and would try to do that by the end of the day, and then after that I could expect confirmation of cancellation in 7-10 business days. So I hope all of that goes smoothly and I don't end up having to send in a certified letter via USPS, because this is already time-consuming and it's obnoxious to know I'm being double-charged on insurance policies until I chase these guys down. You know how long it took me to complete this exact same process on the exact same starting date with Safeco Insurance? Well under 15 minutes. It doesn't have to be this hard, Travelers.

My vehicle was insured by Travelers Insurance and damaged in an accident which was determined not to be my fault. The vehicle was repaired at Boston Body Works which charges $60/hour for labor, which is a normal and usual labor rate for body shops in Boston. Travelers only reimbursed me for a labor rate of $40/hour which they claim is an "average labor rate". They admit that the policy contains no such hourly limitation on the labor rate and they refuse to state how this average labor rate of $40 was determined or why they would be entitled to reimburse me based on any “average labor rate”. Travelers didn't inform me of the $40/hour until long after the vehicle was repaired and after many emails and phone calls. WHAT GOOD IS AN INSURANCE COMPANY THAT WON'T PAY CLAIMS?

Communication has been superb. Granted, I have not had to deal with claims, but so far everything else is going well so far.

If I could give a 0 I would. They are the worst company. Find a different company even if you have to spend a little more. You want a company that is actually there for you. We had water damage. We call. They deny it saying it was a maintenance thing. Our kitchen is destroyed because of it. We called as soon as we found out. We call a later date about our roof. They deny it. They say said the roof doesn’t have visible damage. But our kitchen did and they deny it. You can’t have it both ways. Insurances are a scam. You’re required to have them but they aren’t there for you. They just want to collect your money and be done. Since it is required find someone else. Oh and since we filed a claim on our kitchen they labeled it at a loss. But paid nothing to help get it fixed. But since it’s a loss we can’t find new insurance for at least 5 years. How is this not a scam? How is any of this right? They only have a two week window to find something wrong and file a claim. However, if you see something wrong within two weeks you should be able to do maintence and not need insurance. Because two weeks shouldn’t do too much damage. Unless of course it’s very visible like gushing water or a fire. Etc. a slow leak, you have no idea is there. You find it and call right away. Investigation has been done and realize there is significant damage because of it. A loss compared to the insurance company. And yet they won’t pay for it. Everything is a catch 22.