TravelersReviews of travelers.com

Just spent over ONE hour trying to answer 3 questions for the annual audit. AND I'M STILL NOT DONE!!!! SMALL BUSINESS OWNERS: Beware that it can be easier to give birth than to deal with this nonsense. TRAVELERS: Can you make it any harder for your customers? Jesus Christ Almighty!

My thoughts are in line with most everyone else. My agent could not have been slower to respond and could not have provided more misinformation. Management needs to do a better job at training its staff in setting customer expectations. It's a good bet that most people working with an insurance company are not in a good mood, and being on the receiving end of poor service doesn't make them feel better.

Impossible company to work with. Other reviews on YELP mirror mine on there. I canceled my policy with them through my insurance agent so it was in writing and on a recorded phone call. Still debiting my bank account for a policy that is non existent. Hopped on another phone call with my insurance agent who recorded it again and now promised a return of monies by January 27th. We shall see. Next stop will be the Insurance Commission I suppose and a stop payment with my bank. You cannot ever get through to them without your insurance agent and even then the truth is not a strong point of theirs. I can't imagine having an actual claim! They answer with the same canned response on YELP to all complaints no matter what it is.

My agent's incompetence has happened over and over in a two-month period. 1. The agent failed to call me back on the day of the accident. The accident happened in the morning. He had plenty of time in the day. 2. I was not able to contact Travelers all day, on the day of the accident. I was on terminal hold. 3. The agent called me back late Monday. He failed to review what was covered in the policy and which companies Travelers had agreements with. Therefore, I rented a car from a non-preferred company. My car was towed to an auto body shop that was not a preferred partner. 4. When I called him back about the delay in getting my car fixed, which was two and a half months. He then told me to rent from Enterprise and that the car was not towed to a preferred auto repair shop. He did agree to set up a rental from Enterprise but refused to have my car towed to a preferred shop. 5. I asked him to set up the Enterprise rental with an ALL-WHEEL DRIVE car. It was essential due to where I live. The rental was later towed out of my driveway because it was not an AWD drive. I checked with Enterprise. They apologized but said the AWD had NOT been requested by the agent. How bad does his customer service have to get before Travelers takes some responsibility? The consequences of this were as follows... 1. I incurred extra expenses because I rented from AVIS for a week. 2. I incurred extra expenses because I had to find transportation to work for two and a half months (minus the days Travelers covered the rental) so a month and a half. 3. I could have been injured or killed because the agent failed to request an all-wheel drive car. 4. I am out of work and he can not get a simple check to me. This will be his fifth attempt. The issues were - Wrong Name, Wrong Address, Wrong Amount (he issued a check without checking on the amount of funds I had left), and Wrong Address again. I appealed to his supervisor. She was no help. In fact, she blamed me.

purchased my vehicle brand new from Volkswagen of Union NJ in 2018. This vehicle has only been serviced and repaired at Jack Daniels Volkswagon I have detailed service records since day 1. The last service on this vehicle was on 10/17/2024. I have the documents from this service appointment showing the vehicle had no codes no faults. On 12/22/2024 my vehicle was legally parked in the street outside my place of work. My car was driving and functioning fine with no lights or warnings on my dashboard. 2 cars collided with each other and one of those cars involved in that accident slammed into the rear of my parked car. We filed a police report police came to the scene. On my way home from the accident scene the car began having drivability issues and the check engine light came on. The following day when I spoke to the insurance person handling my case I voiced my concern about the check engine light and the drivability issues. This person assured me all would be taken care of care of at the shop they recommended. When I dropped my car off at Class A auto body in Hackensack NJ I told the gentleman taking care of me about my concerns regarding the check engine light and the drivability issues with the car. This person assured me dont worry we will take care of everything . Fast forward to today. I have a repaired vehicle with a check engine light and drivability issues. The body shop claims the issues with the car have nothing to do with the accident. The body shop reported this to the insurance and the insurance has refused to cover the mechanical issues with the car. Honestly it could be nothing a sensor a relay or something I really dont know. All I know is that prior to the accident my vehicle was driving perfect with no lights on the dash and I feel thats the way it should have been returned to me. Or they could have been transparent and gave me a choice to take my car elsewhere where I could of gotten the service I required. Also telling me the car was already not mechanically sound is an insult to my person. Its like calling me a liar something I do not take lightly. I would like for this office to review the recorded phone calls with the insurance company. It is recorded how deplorable they treated me. The spoke to me in a billittling and defensive manner one gentleman actually asked me to stop speaking because he didnt want to hear my story because he couldnt help me anyway. I was even threatened to have my car towed to a lot at my expense if I didnt go and pick up my car from the body shop. So basically they forced me to receive a car I was not satisfied with the repair. The car has drivability issues and I do not know if my family is safe riding in that car. I am extremely concerned and not at ease. In an effort to prove my point I contacted Jack Daniels Volkswagon and I asked them to email me the last 2 service record reports showing they performed a diagnostic and none of the current issues with car came up. They still refused to cover the repair. The gentleman I spoke to Jason said that on the internet he saw that other Volkswagen owners have reported similar problems with thier cars. I just feel like this is not a just way to come to the determination of denying a claim. Accidents and cars have to many variables, to many different factors can affect how a car responds to a collision. While their scenario could very well be plausible that does not mean my scenario is not. I can only speak from my experience and my vantage point. The car had no issues and not it does. I mean I just cant put it any other way. I dont think what is happening to me is fair and I would like your office to look into the situation and make sure everyone is doing what they are supposed to do. Please help me. What do you consider to be a fair resolution?: My car was involved in an accident while legally parked in the street. I think a fair resolution is to give me my car back the way it was Driving fine with no check engine light on. The service records support my claim that the vehicle had no prior check engine or drivability issues before the accident. I am taking the vehicle to Jack Daniels Volkswagon service center. I am going to aske them to repair the vehicle and put it in the same exact condition it was prior to the accident. Nothing more nothing less. I want no extras and I am not trying to get over on anyone. I would like for travlers insurance to cover the bill.

Terrible auto insurance in the Kansas City, Kansas area. They continually deny, deny, deny and try to short you on the coverage of the repair cost. Their communication is terrible and slow. They delay as much as possible. They force you to go to their "preferred body shop." The preferred body shop does not want to deal with them as they do not respond and are slow and they fight everything. They do not even know the contacts at their preferred body shop. They don't care about their insured.

I have found travellers finds an absolute excellent and honest company, I have purchased a beautiful wood twist table. They're itmns are so well made. A smooth finish, no rough edges. All hand made. I cannot express enough how beautiful these itmns are. The lady I spoke to was lovely. She took so much time and trouble to make sure of the exact itmn that I wanted to purchase. She arranged all the details for me to receive my itmn, And made all arrangements to make sure I received it express delivery. Absolutely wonderful company to deal with. Would recommend it wholeheartedly. Very happy.

Called to cancel my policy 4 months ago. They said it was done but then I still got charged. They refused to backdate or repay me for the months I paid for after I canceled the policy. I have had renters through other companies and never had an issue, go somewhere else for your renters insurance.