TravelersReviews of travelers.com

Horrible. The staff does not care about the claim process. They do not respond to emails, and they make things up when you can get a hold of them. Don't use this company. They are a joke.

We were covered by Travelers Auto Insurance for several years. In August, we had a claim to replace a cracked windshield. Safelite replaced the glass, but it wouldn't calibrate, so they had to order a second piece of glass. It took several weeks to come in, and in the process, we changed to another insurer. When Safelite submitted the claim for payment, Travelers denied it, saying they do not insure us. Travelers was the insurer when the crack happened and when the claim was initiated, but they are refusing it. Now, Safelite is turning us over to a collection agency for non-payment. I would have expected better out of a major insurer like Travelers. Very frustrating and disappointing.

My family and I have been in our home for over 6 years now. Our family consists of myself, my husband, our sons and twin daughters. While we may not have a fancy home, it’s ours and we value it and take care of it to the best of our ability. Due to the age of it there have been appliances and other things that have had to be replaced and/or updated. The refrigerator, stove, microwave etc. The most recent of those items consisted of the garbage disposal and the dishwasher. The garbage disposal was replaced in February of this year due to it failing to work and overflow carrying over into the dishwasher. The garbage disposal was replaced, and everything appeared to have been working without a problem. We also went a step forward and replaced the dishwasher due to its age and performance and the overflow that had previously occurred prior to the garbage disposals replacement. It was installed by Lowes installation company “Crume Installation” in May of this year 3 months after the garbage disposal was replaced. Prior to the appliances being replaced we had already moved items from under the sink such as extra bags and cleaning supplies and relocated them into the laundry room area. Which ultimately meant there was no longer a need for us to go under the sink anymore for anything. In October we noticed water on the floor in front of the kitchen sink, but it looked as if it was possibly water from where the kids completed their chores and left water on the floor so out of habit, we just cleaned it up. But it began to happen more and more and eventually resulted in us reaching out to restoration\repair company that specialized in potential water damage. After surveying the property and damage they informed us of massive amounts of water coming from under the sink and that had damaged the cabinets and flooring. It had also resulted in built-up moisture behind the cabinets and potentially the walls and arose concerns of mold. It was after this that we felt the need to file a claim with “Travelers” our insurance company, which was denied. According to their adjuster the cabinet area is an accessible area and we should have noticed what was going. We also reached out to the plumber and Lowes and their installation company whom all have denied liability for the damages. We’ve reached out to other plumbers to rectify the damage, but we have been informed that if they touch anything the warranty associated with the products and services will be rendered invalid by the other companies involved. We desperately need the damages fixed for the safety of our family and for us to get back to normal day to day activities. We have not been able to utilize our sink, nor the garbage disposal and we fear every single day that one of us could end up sick from the mold possibly lingering under the sink. We have considered selling our home to an investor but right now are looking towards taking legal actions as I am certain that this is happening to multiple families that pay for insurance and are denied claims when needed the most. I strongly urge others to avoid purchasing anything from Lowes and/or DO NOT use them for installation services and DO NOT use Travelers as a mortgage insurance provider. If you don’t feel my situation is enough to avoid these companies, please do your diligence and read the reviews.

Worst car insurance company I've ever had. They outsource support from foreign companies, they can't even manage roadside assistance, i could go on and on.

Excellent bundled packages, we had a great experience.

I recently canceled my auto insurance with travelers because i was able to find coverage for almost half the price. While canceling the person i spoke with failed to tell me that they were still going to debit my account, since it was not more than 6 days before my due date. I woke up this morning to find they had withdrawn 550 dollars from my account and when i spoke with someone they simply said it will be back in your account in a few days! No sweat off their brow, thank god they didnt clean me out. But beware, they do not have very good communication and their rates are ridiculous.

This used to be a good company and by 2023 and 2024. They are considered the worst in the industry. They committed fraud against me by paying a false claim submitted by a car rental agency after I denied them from paying this claim on the basis of not sending out an actual adjuster or anyone from their company to review it. Then they raised my rates by a fortune. So I canceled them. This fraudulent activity will only result in them continuing to lose client after client day after day.

Wish I could give them a 0 rating! I have had Travelers auto and home for 4 years. Never made a claim until early this year. Roof over porch was leaking, they agreed to repair that portion only even though roof inspector suggested replacing the entire roof, of course they refused. Two weeks ago I got a letter from them stating they are not going to renew my policy. They claim I have not maintained the roof on the house or garage (we are in the process of tearing down the garage) Also my above ground pool is not covered or maintained. Makes sense to me to cover a pool when we are using it. Do not use Travelers for any insurance needs. Not only will they increase your premiums they will dump you if you make a claim.