NG
Great customer service to help navigate the system
I have been using Trashie for a few years and I appreciate their customer service in particular - whenever the rules change (and that has happened often) I seem to be confused, but customer service always comes through and helps me out. I would say that it is an upcycle program, which I love, but I don't end up using the points very often, and the points seem not to have much value to me or my family. So, I am willing to pay for the service, as I think of it as a great way to ensure that products at the end of their lifecycle don't go into our town landfill.
Response from TrashieMar 25, 2026
Thank you so much for your thoughtful review; we really appreciate it! We’re so glad our team has been able to help when things feel confusing; that’s exactly what we’re here for. We also hear you on the rewards, and it’s something we’ve been actively working to improve. We recently updated our system to move from points to real dollar rewards to make things clearer and more valuable over time. Most of all, thank you for sticking with us and supporting the mission. It truly means a lot!



