TrashieReviews of trashie.io

Response from TrashieMay 18, 2026

Hi, we’re so sorry about the experience here. Your cancellation request came through during a backend transition that temporarily limited our team’s ability to manually cancel or adjust memberships while our tech team worked on restoring that functionality. As soon as that access was available again, your membership was canceled and refunded as requested. You should’ve received an email with the refund details in your inbox. We understand how disappointing the delay and mixed experience felt, especially when you had already made it clear that you wanted to cancel, and we appreciate your patience while this was resolved.

Response from TrashieMay 18, 2026

Hi Delaney, thank you so much for the kind words! We’re so happy to hear you’re enjoying the service, and it means even more to know our customer support team helped make that experience even better. We really appreciate you taking the time to share this with us!

Response from TrashieMay 11, 2026

Hi Jen, thank you so much for taking the time to share this! We’re so glad Barbara was able to get everything sorted out for you and make the process easy, even with the accidental QR code mishap. We’ll be sure to pass along your kind words to her. Thanks for giving Trashie a try, and we hope your first Take Back Bag experience is the first of many!

Response from TrashieMay 1, 2026

Hi Jennifer, thank you for your feedback. Just to clarify, the older rewards used a 10:1 system, so 10 TrashieCash was about $1 in real value. Because of that, a 40TC reward back then wasn’t actually $40 in cash value; it was closer to about $4 in what you could redeem. With the updated TrashieCash system, everything now shows as actual dollars. That’s why the number looks lower, but the value itself didn’t drop. We made this change to make reward values clearer and easier to understand. We understand why that shift felt confusing and appreciate you taking the time to share your experience.

Response from TrashieApr 27, 2026

Hi Dacy, thank you so much for the wonderful review! We’re so glad Barbara was able to help and go the extra mile with your questions. We’ll be sure to share your kind words with her. We also really appreciate your support of keeping electronics and textiles out of landfill. Thanks for being part of the Trashie community!

Response from TrashieApr 27, 2026

Thank you so much for the kind words, CK! We’re really glad we’ve been able to help and make your experience a positive one. Support like yours means so much to our team. We’re grateful to have you with us and truly appreciate you being part of the Trashie community.

Response from TrashieApr 28, 2026

Hi Heather, we’re really sorry this has been such a headache from the start. We’re actively working on improving shipping times and know how important it is for bags to arrive when expected. We also occasionally need to check in on accounts with unusually high order activity. That isn’t personal or directed at any one customer. It’s part of our Fair Use policy and helps us monitor the program because, unfortunately, some people do try to take advantage of the system. Those checks help keep Trashie Unlimited sustainable and available for genuine household use. We really appreciate the feedback and the chance to keep improving.

Response from TrashieApr 27, 2026

Thank you for sharing your feedback. This is not the experience we want for our customers, and we completely understand how frustrating it is to be waiting this long for your starter shipment. Take Back Bags typically arrive within 10–14 business days. If an order has not been received by the 14th business day, our customer service team is quick to help resolve the issue and review replacement options when needed. Please reach out to our team at [email protected] so we can make this right for you.