TrashieReviews of trashie.io

First, the positives: If Trashie's socials are to be believed, they seem to have a good system for recycling. It is satisfying to keep used textiles out of a landfill. The system is easy to use. I also have to give their customer service a shoutout. I earned some "free" Trashie Cash browsing sites they suggested, but I never actually received the payout. Not sure if my fault or the site's, but I told customer service and they credited me right away. Now, the negatives. Trashie boasts gift cards and rewards you can trade Trashie Cash for. These are limited, at best, and a straight up scam, at worst. When gift cards are listed (very very rarely), they sell out in literal minutes. I was able to secure one Columbia gift card, which was great, but I haven't seen gift cards listed in several months. The "rewards" are BS and are promos you can find anywhere like RetailMeNot etc. Not to mention, the websites are so random. Nothing I would normally buy. Trashie claimed they were opening a consignment store where you can use your cash and they never did. I'm stuck with $52 "Trashie cash" I doubt I'll ever be able to use. Not impressed.

I’ve been using Trashie’s Take Back Bags for about a year and half and have sent in 10 bags prior without any issue. Unfortunately, my most recent order of 8 bright pink bags was all defective. The dye transferred heavily onto my hands, clothing and even a pair of designer sneakers causing permanent stains. I reached out to Trashie through their website contact form, direct email, Instagram messages and public comments, but received no response despite their stated 48-hour reply time. I even filed a complaint with the Better Business Bureau and, not surprisingly, they did not respond. It’s been over eight weeks of complete silence from the company. Trashie’s unwillingness to address customers directly about a clear product safety issue that also affects delivery and warehouse personnel is extremely disappointing. For a company whose mission is supposedly about sustainability and responsibility, the lack of accountability speaks volumes.

This is a great concept to keep fabric which can be reused, out of the landfill. I feel good about this investment to buy bags. The codes are sometimes fussy, but the team is quick to respond and give alternatives for drop off. Thanks for all you do.

Love Trashie I am so happy that a service like Trashie exists. I hate putting items in the landfill and Trashie gives me an option for ripped or stained fabrics. The bags don't seem huge but you can put so much in them. I had trouble with returning my first one and their customer service people helped me right away, and gave me a credit as an apology. I will be a repeat customer.

I’ve used Take Back Bags since before they rebranded as Trashie, and it’s super easy to use. In fact, so easy that I’d never had a reason to complete my account with a password. But recently I couldn’t access my account through the link, and since I’d never made a password, I had no way to get in. Cue their customer service. I messaged them late that night, by the next morning they had sent me a solution. I was in. And now I have a password too. Even their customer service is super easy. Highly recommend using the Take Back Bag service.

Used Trashie twice so far. It's been a great help in cleaning out my closet. I tend to hold on to things longer than I should because I don't want to add waste to landfills, so Trashie gives me some piece of mind. This second time I also ordered the Tech Box. The box came flat in an envelope and I couldn't figure out how to put it together. I reached out to Customer Service via the form on the website asking if they had a video walkthrough on how to set up the box. Before I knew it, someone got back to me with a video tutorial. I was thrilled and successfully put the box together. The only thing I didn't realize is that you're limited in what you can send in the Tech Box. My fault for not double checking before I placed the order. So, I might be holding on to the box for a bit until I can fill it up a decent amount before sending. If you live near a Staples/Recycling Center, I think that might be a better option for recycling tech since they can also accept batteries. I like the idea of the rewards system. I've used some points to try out two different shops, but wish there were more options, and better value. Overall, I plan on using Trashie to recycle my old clothes!

I received my Trashie bags just in time for me to clean out my closet. I greatly appreciate the swift business. Then, because I live in a rural remote village in Alaska, we can't use UPS labels so they quickly emailed me some USPS labels. WIN! WIN! Give back, help others.... we work together. Love you, Trashie!

I've used Trashie Take Back Bags for years. I've redeemed rewards for merchandise. I've always had a good experience. I recently moved, and wanted to send a Take Back bag. I had trouble locating a UPS Store near me that would accept the bag. I emailed Trashie, and Kenneth responded, not only with a link to various authorized UPS locations, but he called out ones closest to me. Excellent customer service! Thank you, Kenneth!