TrashieResponsibly recycle your unwanted clothing and textiles with The Take Back Bag by Trashie, and unlock valuable TrashieCash rewards for online shopping.
Trashie (trashie.io) has 191 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mary
The customer service team is awesome! I needed help changing my Trashie bag return method. The customer service representative was quick to respond throughout and went above and beyond to ensure I had the proper shipping label.
Response from TrashieJul 14, 2025
Hi Mary, thank you so much! We’re really glad our team could step in and make the return process easier for you. It means a lot to hear you felt supported—we’re always here to help however we can!
Maria Elena R.
Trashie makes me sort through my clothing and fabric with a lot more thoughtfulness than before. It's not just stuff that I want to dispose of but not send to landfill. It gives me a chance to consider whether a piece still has some life in it and could go to another non-profit. The task makes something more than "dumping" old stuff into finding the right purpose for it. Emailing Trashie staff is also a pleasure, not a chore. Responses are quick and specific. The money spent at Trashie is so worth it. Thank you!
Response from TrashieJul 14, 2025
Hi Maria, this is such a thoughtful reflection—thank you for sharing it! We love that the process is helping you think more intentionally about your items and where they belong. That’s exactly the kind of impact we hope to inspire. And we’re so glad our team has been a helpful part of your experience. Thanks for being such a thoughtful and committed part of the Trashie community!
VG
I’ve been using Trashie for a while now but had my first experience with customer service given I sent some items by mistake in my Trashie Bag. They were very quick to respond and help me solve the issue (it didn’t even matter it has a holiday weekend, the response was immediate!). Not only is Trashie a great business model, but they have kind and dedicated humans behind, making the experience greater. I’ll for sure continue using Trashie for all my clothing recycling needs.
Response from TrashieJul 7, 2025
Thank you so much for sharing this! We’re really glad our team could jump in and help so quickly—even over the holiday weekend. It means a lot to know you value not just the mission, but the people behind it too. We’re so grateful to have you as part of the Trashie community and can’t wait to keep recycling with you!
Amanda A.
I got 70% off at the Gap and I was able to get 7 items for less than $80. 7!!! Items!!!! I got such cute and quality clothes that I can use for so long and it wouldn’t have been possible without help from TrashieCash.
Response from TrashieJul 7, 2025
Hi Amanda, this is amazing!! 7 items for under $80 is such a win—and we’re so glad TrashieCash helped make it happen. Love hearing that you found cute, quality pieces you’ll get a ton of use out of. Thanks for sharing and for being part of the Trashie family!
Elle
Trashie customer service is outstanding! They are quick to respond and assist quickly with questions or issues. It’s wonderful to work with such a dedicated company!
Response from TrashieJul 7, 2025
Hi Elle, thank you so much! It means a lot to hear that you’ve had such a positive experience with our team. We’re always here to help, and we really appreciate your support and kind words!
Randy B.
Customer service is always friendly and prompt! I don't have a smartphone, so I'm unable to scan QR codes on the bag to get the link to generate the shipping labels, but their support team quickly sent me a link to register the bags. I then found out that my local UPS doesn't support QR code shipping either (tried to print labels, but kept timing out with errors, so printed QR code). I reached out to customer service again with bag details asking for printable shipping labels and they got back to me in less than 24 hours with the labels. Lastly, the service they provide of recycling clothes to keep them out of landfills is such an amazing service to the community and the world, and I greatly appreciate them for starting this program.
Response from TrashieJul 7, 2025
Hi Randy, thank you so much for this thoughtful review! We’re really glad our team could step in and make things easier for you—especially without a smartphone and with the hiccups at your local UPS. We’re so grateful for your patience and for being part of something bigger. Keeping clothes out of landfills is what we’re all about, and it means the world to have you on this journey with us!
JK H.
I hauled a huge take back bag to UPS and they told me that Happy Returns doesn’t work in my area and I needed the original UPS label. There was no way to get the UPS label without contacting customer service, but there’s no phone number to contact Trashie, just an online form. So I ended up having to abandon and waste a bag and clothes at UPS because apparently it takes 48 hours just to get a reply from Trashie. First time user, and last time.
Response from TrashieJul 7, 2025
Thanks for taking the time to share your experience. We totally get how frustrating that must have been, especially as a first-time user. Happy Returns isn’t available in every area yet, which is why we always offer the option to print a UPS label—but we know it should be easier to access without needing to wait. Our team is actively working on faster, more seamless ways to support label access and improve the overall experience. We appreciate you giving us a try and hope you’ll consider coming back as we keep improving the process.
Joletta B.
Customer service is great. We live in a rural area and it was a challenge when we could no longer use USPS to send bags back, but everything has been sorted. I really appreciate being able to divert our old clothes and shoes from the landfill.
Response from TrashieMay 29, 2025
Hi Joletta, thank you so much for sticking with us, especially with the added challenges of living in a rural area—we really appreciate it! We’re so glad everything got sorted out and that you’re continuing to keep clothes and shoes out of the landfill. That impact really adds up, and we’re grateful to have you as part of the Trashie community!
